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Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Salesforce is seeing 33% faster meeting prep and a 10% increase in win rates thanks to Agentforce.

Transform every stage of the sales cycle — from prospecting and lead engagement to pipeline management and account growth — with Agentforce. Deliver personalized, trusted interactions powered by AI in your deal data that truly understands your customers. Get started in minutes with prebuilt actions, then customize effortlessly to fit your business.

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Empower reps and Agentforce to work side by side to manage opportunities, with a single view that shows what AI has already handled and what’s next — keeping deals prioritized and moving forward. Give teams step-by-step guidance to get started — and we’re continually making setup easier. Start fast, scale as you grow, and unlock new levels of speed, connection, and growth.

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Unify conversations, signals, and content from across your business to give agents the full customer and business context they need to personalize outreach, update opportunities accurately, and tailor coaching. Use conversation data from calls, emails, and meetings to uncover customer intent and deal context. Help agents personalize follow-ups and keep opportunities current based on what actually happened.

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Help agents respond more accurately and stay aligned with your brand and business. Enhance AI sales agents with products across Customer 360. Max out efficiency with better automation, data, and intelligence.

Guide sellers at every step of the sales cycle with Einstein-informed intelligence built into your CRM. Boost seller efficiency and productivity with outcome-based enablement — all in the flow of work. Accelerate sales with engagement built directly into your CRM.

Automate and optimize product to cash at scale. See the impact of Agentforce through the eyes of our customers. Scale Personalized Outreach Asymbl scales like a company 10x their size with Agentforce.

Asymbl saves $575,000 in hiring costs, while increasing prospect engagement by 427%, with the addition of Agentforce Sales to their team. But don't just take our word for it, watch the video to see for yourself. Our sellers now have a coach with them, at all times, helping to close deals faster and improve their sales skills.

This will completely change our enablement strategy. EVP, Global Business Strategy & Ops, Salesforce Now our managers can see exactly where deals stand—no more chasing reps or updating spreadsheets. It’s all right there in Salesforce.

Director, Salesforce Operations, FourKites What’s new with Agentforce Sales? Learn about the latest innovations that help you sell more, faster. From smarter prospecting and automated research to real-time guidance and AI-powered outreach, you’ll get a quick, clear overview of what’s new.

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What is an AI sales agent? An AI sales agent uses advanced artificial intelligence to understand and respond to inquiries, then take action without human intervention. Who uses AI sales agents?

AI sales agents are used by sales teams to handle repetitive tasks, like lead qualification, follow-ups, scheduling, and sales coaching . They work to save time, scale outreach, improve quota attainment, and increase customer engagement . Sales is about relationship building, so teams benefit from agents handling repetitive tasks so they can focus more on connecting with customers.

What do AI sales agents do? AI sales agents use artificial intelligence to automate and improve the sales process by handling tasks like finding new customers, answering questions, scheduling meetings, and sending follow-up emails, all while operating around the clock. What are the key features of an effective AI sales agent?

An effective AI sales agent includes features like predictive lead scoring to qualify leads and automated outreach to engage them. It is built into your CRM and connects with your data to enable real-time analytics, AI-powered coaching, and personalized close plans. What is the different between AI sales agents and chatbots?

Chatbots are one way of conversing with AI. Before generative AI stormed the scene, chatbots relied on scripts without much personalization, creating clunky and sometimes laughable user experiences. With generative AI, chatbots became a lot more adaptable, with many businesses using them to deflect customer service queries.

AI sales agents are several levels more advanced. They’re proactive, autonomous applications that execute complex tasks, escalate issues, and rely on business-specific data to augment sales teams. Some interfaces of AI sales agents are similar to chatbots — role-playing with an AI sales coach, for example — but much of what these agents accomplish is more sophisticated, personalized, and relevant to the moment or circumstance.

What is the best AI sales agent? As trust and security are major concerns for businesses relying on AI , it’s important to use tools grounded in trusted data sources. While several companies have developed or are developing agents to assist with sales tasks, Agentforce Agents (developed by Salesforce) have a distinct advantage: They are built right into the Salesforce CRM , Data 360 , and the Einstein Trust Layer.

Unsecured tools can result in loss of privacy, misuse of data, and inaccurate agent outputs. Will AI sales agents replace human sales agents? One of the most commonly cited anxieties around AI is its potential to replace humans and affect jobs.

Here’s the thing: Selling will always involve real relationships between real people. But the deal-long engagement between salespeople and their customers is full of touchpoints that don’t actually require a lot of human oversight. In the past, there was no choice; following up, scheduling, populating CRM data, and coaching were all part and parcel of working in sales.

AI sales agents are taking on the most time-consuming tasks with less human intervention. How much do AI sales agents cost? The cost of AI sales agents varies based on business needs, the number of conversations they’re having, and the level of integration with business data.

Agents are flexible and scalable, and give teams the ability to adjust usage based on sales pipeline needs while helping teams offset the costs of training, coaching, and hiring new reps. Can an AI sales agent handle customer inquiries 24/7? Yes, a primary benefit of an AI sales agent is its ability to operate around the clock, engaging with leads and answering customer questions at any time.

Can AI sales agents be trusted? Generally, yes, when sales agents are integrated with secure platforms and data. Agentforce , for example, is built on the Einstein Trust Layer, ensuring data security and adherence to business protocols when handling tasks.

AI sales agents built with Agentforce rely on trusted business data to ensure accuracy and security. Can I create my own sales AI agent? Yes, you can create your own sales AI agent.

However, we recommend using a trusted platform like Agentforce instead of do-it-yourself AI. Agentforce lets you create customizable AI agents with a drag-and-drop interface to design workflows and automate repetitve tasks. How does an AI sales agent help with lead qualification?

AI sales agents analyze data from various sources to score leads, using predictive algorithms to assess conversion likelihood and help sales teams prioritize high-potential prospects. Writers drafted these FAQs with the help of AI.