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Customer Service Software Pricing | Salesforce Bring people, apps, data, and AI agents together on one platform to increase productivity, improve operations, and build stronger customer relationships. Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud.

Sales Performance Management Revenue Lifecycle Management Cut service costs with humans & AI agents on one platform. See all service solutions Customer Service Management Personalize every moment of engagement across the customer lifecycle with AI agents, actionable data, and workflows.

See all marketing solutions Email Marketing, Mobile, & Advertising Increase revenue and deliver consistent customer experiences across online, in-store, and mobile channels with Commerce Cloud. See all commerce solutions Empower every user, in every industry to transform trusted data into actionable insights, wherever they work.

Explore analytics solutions Bring your people, agents data, apps and Salesforce solutions to where work happens in Slack. Learn about Slack and Salesforce Find more customers, win their business, and keep them happy with tools that help you work smarter, not harder. Explore small business solutions Bring together, understand, and act on all your data, from any source.

Build and customize your Agentforce and Customer 360 with the Agentforce 360 Platform. See all platform capabilities Agentforce & AI App Development Sustainability, simplified with Agentforce. See all Net Zero solutions Agentforce for Net Zero Cloud Reach your goals with our customer success experts.

Get the most out of Salesforce with partners, apps, solutions, and consultants. Humans with Agents drive customer success together. Explore the Salesforce portfolio Humans with Agents drive customer success together.

Explore the Salesforce portfolio Drive a lifetime of loyalty. Explore automotive solutions Software-Defined Vehicle (SDV) Deliver the connected future, faster.

Explore communications solutions Unify the Telecom Customer Journey Accelerate Communication Sales Simplify Wholesale Transactions Light Up Fiber Experiences Fulfill the Perfect Order Optimize Telecom Customer Service Communications Cloud Pricing Construction & Real Estate Engineering, Construction & Real Estate Achieve operational excellence.

Explore engineering, construction, and real estate solutions Engineering & Construction Residential & Commercial Services Deliver profitable growth. Explore consumer goods solutions Fast-Moving Consumer Goods Apparel, Footwear, and Accessories Consumer Goods Cloud Pricing Deliver connected education journeys for life on the #1 AI CRM.

​ Explore education solutions Advancement & Alumni Relations Communications, Marketing, and Engagement Lead the energy transition. Explore energy & utilities solutions Energy & Utilities Cloud Pricing Empower your customers’ financial success with trusted AI.

Explore financial services solutions Modernize Insurance Sales Next Gen Service for Banking Next Gen Advisor for Wealth Financial Services Pricing Accelerate outcomes with Agentforce 360 for Health. Explore healthcare solutions Improve clinical and commercial outcomes with Agentforce 360 for Life Sciences.

Explore life sciences solutions Life Sciences Cloud Pricing Explore manufacturing solutions Modernize Commercial Operations Transform the Service Experience Simplify Partner Engagement Manufacturing Cloud Pricing Cultivate loyal audiences faster. Accelerate Advertising Sales Automate Media and Entertainment Processes Maximize Audience Engagement Streamline Production and Operations Build relationships that drive change.

Explore nonprofit solutions Program and Outcome Management IT Operations for Nonprofit Explore professional services solutions Accounting, Tax, and Audit Modernize government service. Explore public sector solutions Defense and National Security Public Sector Apps Pricing Smarter retail starts with Salesforce.

Grocery, Drug, and Convenience Stores Mass Merchants and Department Stores Drive cost-efficient growth with intelligent automated processes. Explore technology solutions Travel, Transportation & Hospitality Travel, Transportation & Hospitality Deliver connected experiences. Explore travel, transportation, and hospitality experiences Transportation and Logistics Explore Salesforce for industries.

Get industry-specific innovations that modernize your business, save time, and lower costs. Explore Salesforce for industries. Get industry-specific innovations that modernize your business, save time, and lower costs.

Explore success stories from customers of all sizes, in every industry. Customer Highlights from Earnings Salesforce on Salesforce Stories Salesforce on Salesforce Stories Explore success stories of how Salesforce uses our own technology to run every part of our business. Meet the innovators driving business impact and building successful careers with Salesforce.

See how our customers transform their businesses with CRM + AI + Data + Trust. See how our customers transform their businesses with CRM + AI + Data + Trust. Relive the innovation and inspiration of Dreamforce 2025 with on-demand keynotes, sessions, and highlights available anytime on Salesforce+.

Save the Date for Dreamforce 2026 Mark your calendar for next year’s Dreamforce. Join us in San Francisco for more learning, inspiration, and innovation. Dreamforce 2025 Main Keynote Watch the headline keynote from Dreamforce 2025, featuring groundbreaking announcements and inspiring customer stories.

Catch the top sessions, moments, and takeaways, all in one place. Join us at the must-attend developer conference of the year: experience the future of software and learn how to build it. Discover how TDX builds critical skills, connects you with the Salesforce community, and accelerates your career.

Get a preview of what’s coming: technical deep dives, product roadmaps, and hands-on trainings. Find answers to your questions about registration, travel, accessibility, and making the most of your TDX experience. Revisit the most impactful moments from Connections 2025 and learn how marketers can lead the way with next-gen innovations.

Save the Date for Connections 2026 Be part of the marketing and commerce event of the year. Mark your calendar and join us for more insights, innovation, and inspiration. Connections 2025 Main Keynote Watch the keynote that sets the stage for an agentic future where customer engagement will never be the same.

Explore the standout sessions, product demos, and takeaways. Join us at the data and analytics event of the year, where AI, analytics, and trusted data come together to power better decisions. Discover how Tableau Conference helps you turn data into action.

Learn what’s new, sharpen your skills, and connect with the global Tableau community shaping the future of analytics. Find answers to your questions about registration, pricing, travel, accessibility, and how to make the most of your Tableau Conference experience. Join us in cities around the world to experience the latest Salesforce innovations in apps, data, and agents.

Connect with leaders and experts from your industry at an Agentforce World Tour near you. Find an Agentforce World Tour in a city near you Agentforce World Tour New York Explore 140+ expert-led sessions, demos, and hands-on trainings featuring Dreamforce’s boldest launches. All in one day, all for free.

Agentforce World Tour Chicago Experience the Dreamforce innovations that power Agentic Enterprises with expert-led sessions, demos, and hands-on trainings. All in one day, all for free. Fuel your professional growth and transform your company with our free live streaming and on-demand events.

Watch Dreamforce On-Demand Stream the world’s largest, most trusted technology event. Join us to learn how AI agents are driving customer success. Data, Analytics, and Integration Explore data and AI demos, trainings, and release announcements.

Save inspiring content to watch later. Dive into highlights from past events and explore on-demand content for every role and industry. Join live webinars or listen to on-demand webinars at any time.

Learn from peers, build your Salesforce network, and give back to the community. Build product knowledge and get implementation and adoption guidance from Salesforce experts. Learn and get hands-on the with the latest product innovations.

Join groups to meet, collaborate, and learn new skills with Trailblazers. Join us in person or on Salesforce+ to experience expert-led learning and groundbreaking innovation. Join us in person or on Salesforce+ to experience expert-led learning and groundbreaking innovation.

Skill up for the future from anywhere with Trailhead, our free, online learning platform. Explore guided learning paths to quickly learn in-demand skills. Accelerate learning with access to Salesforce experts.

Earn resume-worthy Salesforce credentials. Find your career in the Salesforce ecosystem. Explore free and trial offers for Salesforce data, analytics, and CRM products — for any size business, in any industry.

The free CRM suite with sales, service, marketing, and Slack for a maximum of 2 users. The marketing, sales, service, and commerce tools you need to succeed — all in a single CRM suite. Build enterprise-quality apps fast and get hands-on with Agentforce and Data Cloud.

Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform. Learn more about Salesforce Learn all about what CRM is, what it does, and how it can improve customer relationships. Salesforce’s category-leading apps for sales, service, marketing, commerce, IT, and more.

Learn more about AI agents and how they can help your business. It’s always-on digital labor augmenting every employee, department, and business process to improve customer experiences. Discover tips and insights from experts to supercharge your digital journey.

Get the latest on AI, data, digital labor, and more. Keep up with Salesforce’s AI research team and stay on the cutting edge of technology. Get the latest tooling innovation news, insights, and inspiration.

Grow your career with the latest in sales content, training, and events — all part of the world’s leading sales community. Find free articles, guides, best practices, research, and more. Read the latest studies and reports from the world’s best-known business analysts.

Explore industry-leading Salesforce partner apps and experts. Get developer guides, tutorials, sample code, and API references. Unlock free hands-on learning, our global community, original series, and support.

Unlock free hands-on learning, our global community, original series, and support. Need help? Ask Agentforce.

Find documentation, access learning resources, log cases, and more – all the support you need, wherever you need it. Ask Agentforce on Salesforce Help Find up-to-date information and status about our technology bugs and workarounds. Find tutorials, sample code, developer guides, and API references.

Explore diagrams, decision guides, and resources to build trusted, easy, and adaptable solutions. Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities. Connect with peers to learn skills and grow.

Connect with Slack end users, admins, and developers. Connect with MuleSoft developers, architects and business users. Connect with Tableau analysts, admins, developers and business users.

Collaborate, learn, and manage your partner business. Help us build the Salesforce roadmap by sharing your feedback. Reach your goals with our customer success experts.

Get the right level of support and guidance to grow your business. Implement, innovate, and transform your enterprise with help from Salesforce experts. Manage your Salesforce subscriptions and contracts.

Explore Your Account features. Make payments, buy products, and manage renewals (Salesforce login required). Access invoices and make payments (Trailblazer ID login required).

Track and manage consumption with near-real time usage data. Get answers fast with Agentforce. Explore product documentation, access learning resources, log cases, and more.

Get answers fast with Agentforce. Explore product documentation, access learning resources, log cases, and more. Learn about our history, products, and values.

We are guided by our values and strive to do well in business while doing good in our communities. Business is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders.

Learn about our Impact initiatives Start a new journey with us – a career here at Salesforce. Stay informed with the latest news and announcements, fresh off the press. Find answers to your questions about Salesforce agreement terms, policies, intellectual property, corporate governance and compliance for customers, employees, partners and suppliers.

For Partners and Alliances Product Accessibility Status Explore the Salesforce brands delivering success now. We believe in building relationships – not just between companies and customers, but among our global communities. We believe in building relationships – not just between companies and customers, but among our global communities.

Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Agentforce 1 Service Edition is the best of Salesforce for Service.

Explore customer service and Service Cloud pricing to find the right solutions for your business. Choose the right suite for your needs. The simple CRM suite with sales, service, and marketing for a maximum of 2 users.

(No contract or credit card required. Comes with 2 user licenses.) (No contract or credit card required.

Comes with 2 user licenses.) (No contract or credit card required. Comes with 2 user licenses.)

(No contract or credit card required. Comes with 2 user licenses.) (No contract or credit card required.

Comes with 2 user licenses.) (No contract or credit card required. Comes with 2 user licenses.)

(No contract or credit card required. Comes with 2 user licenses.) Lead, Account, Contact, and Opportunity Management Connected Slack Conversations The simple CRM suite with marketing, sales, service, and commerce.

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

(Starting price. Transaction fees apply. Billed monthly or annually.)

Lead, Account, Contact, and Opportunity Management Dynamic Email Marketing and Analytics Built-in Sales Flows and Lead Routing Connected Slack Conversations The flexible CRM suite with even more marketing, sales, service, and commerce tools. (Starting price. Transaction fees apply.

Billed annually. Contract required.) (Starting price.

Transaction fees apply. Billed annually. Contract required.)

(Starting price. Transaction fees apply. Billed annually.

Contract required.) (Starting price. Transaction fees apply.

Billed annually. Contract required.) (Starting price.

Transaction fees apply. Billed annually. Contract required.)

(Starting price. Transaction fees apply. Billed annually.

Contract required.) (Starting price. Transaction fees apply.

Billed annually. Contract required.) Everything in Starter plus Enhanced, Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Upgrade your suite to scale with Agentforce.

The CRM for service with built-in AI. The CRM for service with chat and 24/7 support. Everything in Enterprise plus Chat & Bots Premier Success Plan and Full Sandbox The complete Service CRM with built-in AI and unified data.

One platform that does it all. Everything in Unlimited, plus our full suite of AI Unmetered Agentforce usage for employees Tableau Next: Real-time customer sentiment at your fingertips 1M Flex Credits & 2. 5M Data Cloud Credits per org per year This page is provided for information purposes only and subject to change.

Contact a sales representative for detailed pricing information. Compare editions and top features. Service Contracts and Entitlements Unified Voice & Messaging Customer Signals Intelligence Collaborate across your company.

Topics and Recommendations Equip every agent with productivity tools.

Web and Email Case Capture Case Escalation Rules and Queues Lead-Contact Account Management Additional $75 USD/user/month Omni-Channel Routing (Enhanced) Computer Telephony Integration (CTI) Service Contracts and Entitlements Einstein Next Best Action Einstein Case Classification 2,000 Routing Predictions user/month Einstein Article Recommendations Unmetered for agent users Einstein Article Recommendations in Flow Unmetered for agent users Einstein Article Recommendations in Flow Personalize the service experience with digital engagement.

Additional $75 USD/user/month Additional $75 USD/user/month Additional $75 USD/user/month Empower customers with self-service. Transform field service operations. Asset Management and Product Tracking Get real-time business insights.

Customizable Reports and Dashboards Advanced Reporting Features Cross-sell and upsell more easily. Task Management, Activity Feed Connect service info to any app. Email Integration with Outlook Email Integration with Gmail Additional $25 USD/user/month Limited Data Cloud features Customize and automate processes.

Custom Profiles and Page Layouts AppExchange App Integration Unlimited Custom Applications Record Types (Per Object) 1 full sandbox included per org 1 full sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org Drive Digital Engagement with Salesforce Foundations. Marketing Campaign Templates Direct Payment Links (Commerce Pay Now)* 1.

Slack is not currently supported in Premier or Signature Success Plans. 2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.

3. Slack Enterprise Grid license included per license of Agentforce 1 Service Edition. 4.

Agentforce for Service and Agentforce 1 Service Edition: Limited credits included. Additional credits available for purchase. 5.

Regional availability based on Stripe Availability. 6. USA Only — October Release.

Commerce features subject to GMV fees. Extend the power of Service Cloud with these related apps and add-ons. Transform your workflow with purpose-built AI that’s predictive, generative, and autonomous.

With Agentforce, your can deliver smarter and faster service that works across every channel. Streamline operations, boost profits, and increase happiness for your field team and customers. Improve first-time fix rates with real-time remote service and access to expert assistance.

Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first. Deliver seamless, personalized conversational experiences across channels — at scale. Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.

Customer Signals Intelligence Turn sentiment insights into real-time action that boost customer satisfaction. Scale employee support and deliver easy-to-use experiences that employees love. Then, choose the Success Plan that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI. Set your company up for success with self-guided, always-on resources. Access to Knowledge Articles, documentation, and Trailhead Global Trailblazer Community Start strong and grow your business with expert guidance and expedited support.

Expert guidance and product education Health checks and recommendations Access to 24/7 support for business-stopping issues Bundled with Unlimited Edition Get the most value from Salesforce with a proactive partnership and personalized experience.

Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Contact your account executive Designated Customer Success Manager Proactive Monitoring and Key Event Management Fastest 24/7 support response times Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI. Realize value quickly and become self-sufficient with Salesforce.

Learn about Professional Services Innovate and grow faster with pre-built apps and expertise on AppExchange. Ready to take the next step with the service solution built on the world’s #1 CRM? Try Service Cloud free for 30 days.

No credit card, no installations. Tell us a bit more so the right person can reach out faster. Get the latest research, industry insights, and product news delivered straight to your inbox.

Service Cloud Pricing FAQ Are there upfront costs or additional fees? Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.

What if my business priorities and product needs have changed? We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.

Do Salesforce products integrate with outside applications and systems? In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use. What support and service packages are available? We offer several advisory, adoption, and support plans to our customers.

To learn more, visit Success Plans . How long are your contracts? Most Salesforce products use annual contracts, but Salesforce subscription terms vary.

Chat with a sales representative to discuss payment and billing options for your products. Can I upgrade at any time? Can I add more products later on?

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business. * This edition requires an annual contract.

This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.