CARE (Coins that Add Relief and Enable) Program

CARE (Coins that Add Relief and Enable) Program is sponsored by City of Florence. The CARE Program, implemented by the City of Florence, rounds up water and sewer bills to the nearest dollar, with funds going to a separate account to help prevent water shut-offs for those unable to pay.

CARE Program | City of Florence, SC The 2026 Youth City University Application is Now Open!

City of Florence Announces System-Wide Water Conservation Request Due to Extreme Drought Conditions The "Coins that Add Relief and Enable" (CARE) Program was created to provide a means to permit customers of the City's Utility System who are willing to give a small amount on a monthly basis by "rounding up" their monthly utility charges to the next whole dollar to assist customers of the City's utility system who are in need of assistance.

How to Apply for Assistance Contact Lighthouse Ministries by phone to determine eligibility and to schedule an appointment. ​Monday and Wednesday from 1:00 pm - 3:00 pm To receive assistance through the CARE Program, applicants must receive their water from the City of Florence.

During the initial phone call, there will be a pre-screening to determine eligibility based on the City of Florence Round Up “Coins that Add Relief and Enable” (CARE) Program Guidelines. Once eligibility is determined, an interview will be scheduled for a later date.

Please note that when opting out of the CARE program, our billing process typically starts before the 15th of the month, so opt-outs after that time may not take effect until the following month’s bill. For example, if the billing process has already started for a customer who opts out on June 15th, then they would see the roundup charge on their June 30th bill, but going forward they will be opted out.

Customers can OPT OUT by: Clicking the link to fill out the form Downloading the PDF HERE and: Return to City Center Dropboxes Located on the W Cheves side parking lot. Click here to view. Mail to the City Center Utility Finance Department at 324 West Evans Street, Florence, SC 29501 Email to utilitybilling@cityofflorence.

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