Charitable/Non-Profit Organization Discount Program (Water Bill Discount)

Charitable/Non-Profit Organization Discount Program (Water Bill Discount) is sponsored by Philadelphia Water Department. A 25 percent discount on water bills is available for churches, non-profit hospitals, schools and universities, and other charitable organizations in Philadelphia.

Financial Assistance – Philadelphia Water Department Our mission is to provide all Philadelphians with access to clean, safe water. If you’re having problems paying your water bill or maintaining your service, we have programs that may help you . Anyone having trouble paying their water bill should apply for help using our new one-stop application process .

New assistance programs are designed to help more Philadelphia Water Department customers, including: Households with low income . Those experiencing a special hardship that makes it difficult to pay their water bills. Learn more or start your application Payment agreements can help customers who don’t qualify for our other programs but have a large bill they can’t afford to pay.

Both residential and nonresidential customers can work with Water Revenue to enter payment agreements and avoid shutoff. If you are having difficulty paying your water bills on time or in full, we will work with you to arrange a payment agreement. Call (215) 685-6300 or learn more about payment agreements → Need a hand applying for water bill help?

PWD partners with the Utility Emergency Services Fund ( UESF ) to help customers get signed up for assistance programs. Even residents who do not qualify for our new programs may still be to get help through UESF’s Utility Grant Program . Get more information by visiting UESF online or by calling (215) 972-5170.

More: See a map of PWD partner sites where staff can help customers fill out applications for TAP or other programs that can help customers with water bills. Water Use and Conservation The average Philadelphia household uses about 154 gallons of water each day. You can save at least a third of that, or about $12 on every water bill, by repairing leaks and changing some wasteful habits.

Here’s more information on water use and what you can do to conserve: How much water do you use? What saves the most water? For Residential Customers Maintaining/improving residential plumbing and property These programs can help residential customers care for their plumbing and improve stormwater management at home.

Zero Interest Loan for Replacing Lead Service Lines In the City of Philadelphia, water service lines are the responsibility of the homeowner. If you have a water service line made of lead, you may qualify for the Homeowner’s Emergency Loan Program (HELP), a zero interest loan. Learn more about HELP for replacing lead service lines or call (215) 685-4901 to see if you qualify.

Leave a message with your contact information and a representative will return your call. Homeowners Emergency Loan Program (HELP) HELP offers a zero–interest repair loan for homeowners in imminent danger of shutoff because PWD inspectors have issued a Notice of Defect after finding a leaking water line or sewer lateral. Visit the HELP program page or call (215) 685-4901 to learn more or apply for a loan.

Basement Backup Protection Program (BBPP) Some homeowners may qualify for free plumbing devices that can help prevent basement flooding that occurs during heavy rainstorms. Learn more and apply for Basement Backup Protection Conservation Assistance Program Administered by CMC Energy Services. Provides water conservation devices and education to customers enrolled in the Tiered Assistance Program (TAP) .

Following an assessment, a technician performs measures to reduce water loss from leaks or inefficient fixtures. Cross Connection Abatement Program This repair program replaces sanitary drainage lines that are connected to the storm sewer.

If a cross-connection is identified by the PWD Cross-Connection inspection program, the Philadelphia Water Department will provide an information package to the homeowner and a referral to the Cross-Connection Repair Program (CCRP). Rain Check is a Philadelphia Water Department program that helps residents manage stormwater and beautify their homes by providing stormwater tools at a reduced cost.

Visit the Rain Check page for more information about free rain barrels and our cost-sharing options for bigger projects like planters and rain gardens. For Non-Residential Customers Assistance and grants for businesses, organizations and schools These programs are designed to help our non-residential customers.

Commercial Payment Agreements Water bill payment arrangements may be available for commercial customers having trouble paying their water bill. A 50 percent down-payment is required, and the full amount must be paid in 3-6 months. To set up a water bill payment plan, call (215) 685-6300.

Charitable/Non-Profit Organization Discount A 25 percent discount on water bills is available for churches, non-profit hospitals, schools and universities, and other charitable organizations through the Charity Water Rates and Charges Discount Program. Learn more and apply for the Charitable/Non-Profit Organization Discount or call (215) 686-6906 .

Discounts for Community Gardens Two different discounts are available for Community Gardens: Community gardens that have a dedicated meter and water line may be eligible for a 25% discount on water bills through the Charitable/Non-Profit Organization Discount. Learn more and apply for the Charitable/Non-Profit Organization Discount or call (215) 686-6906 .

Information about getting a dedicated water service line can be found in our community garden water access guide . Community gardens may be eligible for a 100% discount on their stormwater charges.

See if your community garden can eliminate its stormwater charge → Stormwater Management Incentives Non-residential properties may be able to lower their stormwater charge with credits for existing and/or new green spaces and stormwater management practices on their properties. Grant funding and development incentives are available for meeting these greening goals.

Learn more about Stormwater Incentives → Business Assistance Grant Grants are provided to community development corporations, business associations, and nonprofits working on behalf of businesses along commercial corridors impacted by PWD construction. The grant is typically used for public relations, signage, and cleaning services. We provide outreach to communities prior to construction.

If you are a business owner impacted by PWD construction and haven’t been contacted, let us know: call (215) 685-6300 and mention construction impacts to a business .