Consumer Assistance Program (CAP)

Consumer Assistance Program (CAP) is sponsored by Centers for Medicare & Medicaid Services (CMS). CMS provides grants to states to establish Consumer Assistance Programs, helping consumers with health insurance issues and information.

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cms. gov/ "CMS Home") * Consumer Information and Insurance Oversight * Consumer Assistance Program * Forms, Reports, and Other Resources * Regulations and Guidance # Consumer Assistance Program Many states offer help to consumers with health insurance problems through Consumer Assistance Programs* (CAPs).

Through a federal grant, many States have established CAPs in order to better assist consumers experiencing problems with their health insurance or seeking to learn about health coverage options. State CAPs offer direct assistance by phone, direct mail, email, or walk-in locations to help consumers learn how to obtain or use their insurance effectively.

CAPs play a critical role in ensuring that consumers are able to find health insurance and are able to access the benefits to which they are entitled. CAPs that are still in operation are funded exclusively through mechanisms other than federal grant funds. *These programs received funding through Section 1002 of the Affordable Care Act.

## How can I get direct help with a problem or question? The map below will help you find the contact information for your State’s CAP. If your State doesn’t have a CAP, the map will direct you to other possible resources – such as the State Department of Insurance and the US Department of Labor – including phone numbers, email addresses, direct mailing addresses, and websites.

### Consumer Assistance Programs Map CAP in Operation with Federal Grant CAP in Operation without Federal Grant State selection drop-down. Select to access information about it and use the Go There button to navigate to state pages if the information is available for that state.

| No CAPs are in operation with a Federal Grant **No CAP** * Alabama (AL) * Alaska (AK) * American Samoa (AS) * Arizona (AZ) * Colorado (CO) * Florida (FL) * Guam (GU) * Hawaii (HI) * Idaho (ID) * Indiana (IN) * Louisiana (LA) * Minnesota (MN) * Nebraska (NE) * North Dakota (ND) * Ohio (OH) * Puerto Rico (PR) * South Carolina (SC) * South Dakota (SD) * Utah (UT) * Virginia (VA) * Washington (WA) * Wisconsin (WI) * Wyoming (WY) | * Arkansas (AR) * California (CA) * Connecticut (CT) * Delaware (DE) * District of Columbia (DC) * Georgia (GA) * Illinois (IL) * Iowa (IA) * Kansas (KS) * Kentucky (KY) * Maine (ME) * Maryland (MD) * Massachusetts (MA) * Michigan (MI) * Mississippi (MS) * Missouri (MO) * Montana (MT) * Nevada (NV) * New Hampshire (NH) * New Jersey (NJ) * New Mexico (NM) * New York (NY) * North Carolina (NC) * Northern Mariana Islands (MP) * Oklahoma (OK) * Oregon (OR) * Pennsylvania (PA) * Rhode Island (RI) * Tennessee (TN) * Texas (TX) * Vermont (VT) * Virgin Islands (VI) * West Virginia (WV) **No Resources Available** * Federated States of Micronesia (FM) * Marshall Islands (MH) * Palau (PW) | Help with File Formats and Plug-Ins CMS & HHS Websites CMS & HHS Websites Helpful Links Helpful Links * Nondiscrimination & Accessibility USA Government Sites USA Government Sites * Freedom of Information Act A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services.

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