Consumer Financial Assistance Programs

Consumer Financial Assistance Programs is sponsored by Maine Public Utilities Commission (MPUC). Offers assistance to individuals having difficulty paying for utilities, including payment arrangement options and information on financial assistance programs.

Consumer Financial Assistance | MPUC Consumer Assistance Programs → Consumer Financial Assistance File a Customer Complaint Consumer Financial Assistance Small Solar Interconnection Issues Consumer Financial Assistance If you are having difficulty paying for utilities, please know that you are not alone. Your first step should be to contact your utility as soon as possible.

When you call, you can expect help with: Payment arrangement options Financial assistance programs you may qualify for Understanding your bill, household energy usage, and tips for improving efficiency Signing up for usage and billing monitoring alerts There are many state and local resources available to help you pay for utilities and reduce your household utility costs.

We understand navigating what’s out there can be overwhelming and have provided a comprehensive list of income-based and other assistance programs below. Please note, some programs run only during certain months of the year. For most of the programs listed here, your local Community Action Agency can help you learn more, check your eligibility and apply.

FIND A COMMUNITY ACTION AGENCY NEAR YOU If you are experiencing a heating emergency, your local Community Action Agency can help you apply for the Energy Crisis Intervention Program (ECIP), which can provide for emergency fuel deliveries and minor heating system repairs to help you avert an energy crisis.

If you are struggling to meet basic needs such as fuel and food, cities and towns in Maine offer General Assistance to help residents with short-term needs. Contact your town office to learn more and apply or call the toll-free hotline at 1-800-442-6003 .

BROADBAND INTERNET & TELEPHONE The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income renters and homeowners pay for heating costs, including electric heat as well as oil, propane, natural gas, and other sources. LIHEAP is not intended to pay your heating costs in full but can help to reduce them. LIHEAP is administered by the Maine State Housing Authority (MSHA) and your local Community Action Agency.

FIND A COMMUNITY ACTION AGENCY NEAR YOU The Low-Income Assistance Program (LIAP) helps qualified low-income electricity consumers pay for electricity costs. Eligibility for LIAP is based on eligibility for LIHEAP and/or participation in a DHHS means tested programs with a household income at or less than 150% of the Federal Poverty Guidelines.

If you have already applied for LIHEAP through your Community Action Agency (CAA), no need to apply here because you have or will be enrolled in the LIAP through that process . This application process is geared towards customers who have not applied for LIHEAP through the CAA and participate in a DHHS means tested program, which is the eligibility criteria for LIAP.

Customers who participate in a DHHS program can apply for the LIAP by clicking here . Other customers should contact their local community action agency to apply for LIHEAP and LIAP. If qualified for LIAP, you will receive a credit on the bill you receive from your electric utility based on your income and electricity usage.

Contact your utility or your local Community Action Agency to check eligibility and apply. FIND A COMMUNITY ACTION AGENCY NEAR YOU If you are struggling to meet your basic needs such as fuel and food, your city/town provides General Assistance to help residents meet immediate needs. Contact your town office to learn more, check eligibility and apply.

If you are unable to reach your local GA office or you have questions or concerns, call the Maine General Assistance toll-free hotline at 1-800-442-6003 . If your electric utility account is past due (what’s known as “in arrears”), and you meet eligibility criteria, the Arrearage Management Program (AMP) can help you reduce your past due balance.

Your local Community Action Agency can help you learn more, check eligibility, and apply for assistance. FIND A COMMUNITY ACTION AGENCY NEAR YOU If you just aren’t sure where to turn, don’t lose hope- call 2-1-1. This free, confidential 24-hours-a-day seven-days-a-week telephone and online directory will help you find the help you need.

Whether it’s heating and utilities assistance, domestic violence, addiction treatment, health care, or mental health, owe will talk to you to find out what you need and walk you through all the options to find the right service or program for you The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income renters and homeowners pay for heating costs, including electric heat as well as oil, propane, natural gas, and other sources.

LIHEAP is not intended to pay your heating costs in full but can help to reduce them. LIHEAP is administered by the Maine State Housing Authority (MSHA) and your local Community Action Agency. FIND A COMMUNITY ACTION AGENCY NEAR YOU The Low-Income Assistance Program (LIAP) helps qualified low-income electricity consumers pay for electricity costs.

Eligibility for LIAP is based on eligibility for LIHEAP. If qualified for LIAP, you will receive a credit on the bill you receive from your electric utility based on your income and electricity usage. Contact your utility or your local Community Action Agency to check eligibility and apply.

FIND A COMMUNITY ACTION AGENCY NEAR YOU ECIP: Energy Crisis Assistance Program The Energy Crisis Intervention Program (ECIP) provides emergency fuel assistance to HEAP-eligible households. A household may be eligible for up to $800 in emergency funds to avert an energy crisis between November 1-April 30. Contact your local Community Action Agency to learn more, check eligibility and apply.

FIND A COMMUNITY ACTION AGENCY NEAR YOU Customers of Northern Utilities, Inc. d/b/a Unitil, Bangor Gas and Maine Natural Gas receiving service under the residential heating and non-heating rates may be eligible to receive a 30% discount on their delivery and gas supply rates. The discount will apply to all customers identified by the Maine State Housing Authority as eligible for LIHEAP.

Once enrolled, customers will receive the discount for 12 consecutive months. Contact your utility to learn more, check eligibility and apply. The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income renters and homeowners pay for heating costs, including electric heat as well as oil, propane, natural gas, and other sources.

LIHEAP is not intended to pay your heating costs in full but can help to reduce them. LIHEAP is administered by the Maine State Housing Authority (MSHA) and your local Community Action Agency. FIND A COMMUNITY ACTION AGENCY NEAR YOU Broadband Internet & Telephone Telephone Linkup and Lifeline The Maine PUC recognizes the vital importance of telephone and internet connectivity to public health and safety.

Qualifying households can reduce the installation cost of new service hook-ups with the Link-Up Program. The Lifeline program also provides qualifying households with a significant credit for the basic service portion of local telephone bills or internet broadband service. Please note, some local phone and internet broadband companies offer these programs, while others do not.

Contact your local telecommunications company or Community Action Agency to learn more, check eligibility and apply. Weatherization and Efficiency Maine has some of the oldest housing stock in the nation, which is why MaineHousing and Efficiency Maine offer a variety of income-based and any-income grants, rebates and affordable financing to help you take control of your heating and cooling costs.

MaineHousing Central Heating Improvement Program (CHIP) MaineHousing’s Central Heating Improvement Program (CHIP) provides central heating system repair and replacement services to low-income households. Priority is given to households that have no heat. In some instances, households may be required to provide a co-payment towards the overall expense.

For rental properties, occupied by HEAP-eligible tenants, limited CHIP benefits of up to $600 may be available. Contact your local Community Action Agency to learn more, check eligibility and apply. MaineHousing Weatherization Program (WAP) MaineHousing’s Weatherization Program provides grants to low-income homeowners and renters to reduce energy costs by improving home energy efficiency.

Weatherization improvements may include insulation, weather-stripping, caulking, and some safety-related repairs. Contact your local Community Action Agency to learn more, check eligibility and apply. FIND A COMMUNITY ACTION AGENCY NEAR YOU Efficiency Maine Weatherization For residential weatherization upgrades such as insulation and air sealing, you can receive up to $8,000 in rebates from Efficiency Maine.

Verify eligibility and find a registered vendor at www. efficiencymaine. com.

Efficiency Maine Energy-Saving Upgrades Efficiency Maine offers assistance with energy-saving upgrades including rebates, incentives and financing for heat pumps, water heaters, mobile home heating upgrades. These programs can assist you in lowering your energy costs and help improve comfort during extreme temperatures. Unable to resolve your issue?

If you have contacted your utility and still need help, contact the Maine Public Utilities Commission Consumer Assistance Division. Open Monday-Friday, 9am-4pm ET. If the office is closed, send a message.

Contact Us