Crisis Bill Assistance (Arizona Public Service)

Crisis Bill Assistance (Arizona Public Service) is sponsored by APS (Arizona Public Service). Customers of Arizona Public Service (APS) facing a temporary financial hardship may qualify for up to $1,000 in bill assistance through partners like Wildfire, Chicanos Por La Causa, and Maricopa County Human Services.

Get Help Paying Your Energy Bill | APS Click the Español link on any page to view the page in Spanish. Please note: not all pages are available in Spanish at this time. Billing and Payment Programs Billing and Payment Programs Billing and Payment Programs Billing and Payment Programs Choose a friend or relative as your Safety Net partner to receive a copy of your energy bill and help remind you of upcoming payments, if needed.

Learn more Get Help Paying Your Energy Bill We’re Here to Help You Find Bill Assistance and More If you or someone you know needs assistance, there are programs and resources available to help. You may qualify for financial assistance to pay your energy bill, funds for AC repair or replacement, eviction prevention support and more. Learn about assistance options that can help make a difference for you.

Customers facing a temporary financial hardship may qualify for up to $1,000 in bill assistance through our partners like Wildfire, Chicanos Por La Causa, and Maricopa County Human Services. Customers may qualify for a monthly discount up to 25% or 60% based on household income.

And if you qualify for Energy Support program and depend on electricity for life-saving medical equipment you could qualify for a monthly discount up to 35% or 60%. Customers can receive up to $500 in bill assistance in partnership with The Salvation Army, regardless of income. To expand this donation program, we are matching the total of all contributions made – up to $500,000 – January 1 through December 31, 2026.

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.

Limited income homeowners may qualify for financial help to fix or replace broken air conditioner units through our partners: AllThrive365 covers La Paz, Maricopa, Pinal, Yavapai, or Yuma counties; and Wildfire’s program covers all of Arizona. Eviction Prevention Support Customers facing a housing crisis may qualify for assistance through our partner St. Vincent de Paul to help them stay safe in their homes.

Food Support through Our Local Partners Customers in need of food assistance can rely on our food bank partners. Community Food Bank of Southern Arizona St. Mary’s Food Bank Arizona Food Bank Network If you need a little more time to pay your energy bill, we’re here to help you get back on track.

A Payment Arrangement gives you more flexibility to pay your past-due amount while keeping up with your current energy bills. The Low-Income Housing Energy Assistance Program (LIHEAP) works with Community Action Programs (CAPs) and other local providers to lower energy costs for those struggling to pay their energy bills. Learn more .

Power AZ is a state program that expands access to utility assistance to Arizona households with an income of up to 100% State Median Income (SMI). Power AZ eligibility requirements are consistent with the LIHEAP program, except that households with income exceeding LIHEAP requirements may qualify. Learn more .

Under this program, limited income customers may qualify for free energy-efficient home improvements, such as extra insulation and A/C maintenance, to help you save energy and money. Learn more . The 2-1-1 state program serves as Arizona’s main hotline for health and human services information.

Dial 211 to find community agencies and resources in your area that can assist you with paying your energy bills. Learn more . Look Out for Friends, Neighbors and Relatives With Safety Net, it’s easy to choose a relative or friend to be your Safety Net partner.

They will receive a copy of your energy bill and can remind you when it’s due. Don’t need Safety Net? Consider becoming a Safety Net partner for someone you know.

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access , you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.

Stay Cool with Heat-Relief Programs Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We've partnered with local organizations to provide heat relief assistance to our most vulnerable customers. In addition, our outage map now offers quick access to information about cooling centers locations under the shelter icon.

Emergency Shelter & Eviction Prevention In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing. Hydration, Cooling & Respite Centers Enjoy cool air, free water and a safe place to rest at one of the many sites throughout the state.

Arizona Department of Health Services statewide cooling station map , The Salvation Army and Arizona Faith Network also offer relief centers during extreme heat. 2-1-1 Arizona Transportation Program We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide heat relief support and resources to eligible Arizonans.

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