Crisis Urgent Care and Observation Centers Grant Program

Crisis Urgent Care and Observation Centers Grant Program is sponsored by Wisconsin Department of Health Services. Provides grants for crisis urgent care and observation centers.

Crisis Services: A Safe Place for Help | Wisconsin Department of Health Services Sometimes, when you experience increased stress or symptoms related to a mental health and substance use concern, it’s best to go to a place that can help you. There are many supportive environments. They offer a network of people who work with you through your crisis.

They can also help you plan for any challenges when you go back home. Crisis care facilities provide 24/7 no-wrong-door access to mental health and substance use care. They are available to people seeking care voluntarily on a walk-in basis and those in need of involuntary care under an emergency detention.

Staff focus on reducing the intensity of the person's crisis, identifying and developing coping skills to prevent future crisis situations, and connecting the person to ongoing supports in their community. Stays can be as short as a few hours to as long as five days. The services provided at crisis care facilities are more intensive than crisis stabilization facilities and less intensive than inpatient psychiatric care.

If a crisis care facility is not the appropriate place for the person's needs, the person will be connected with a provider offering a more suitable level of care for their condition. Locations of crisis care facilities There are no crisis care facilities currently open in Wisconsin.

Information on crisis care facility certification and operation The following information is for agencies interested in providing crisis care facility services. Note: State law and rules refer to crisis care facilities as crisis urgent care and observation facilities. Certification information Crisis care facilities are certified by DHS under Wis.

Admin. Code ch. DHS 31 .

There is a two-step process to obtain initial certification. Complete and submit the following form to the Division of Care and Treatment Services: Request for Approval Crisis Urgent Care and Observation Facilities, F-03385 (Word) . Once approved under step 1, apply for initial certification through the Division of Quality Assurance.

Complete and submit this form: Behavioral Health Certification Section DHS 31 - Crisis Urgent Care and Observation Facilities Application, F-03389 (Word) Wisconsin Stat. § 51. 036 - Crisis urgent care and observation facilities Wisconsin Admin.

Code ch. 31 - Crisis urgent care and observation centers Note: Facilities opened under the emergency rules need to comply with any updates to the regulations for this facility type in the permanent rules when the permanent rules are published. Forms related to the operation of crisis care facilities will be shared when they are available.

Contact dhsdctsccf@dhs. wisconsin. gov with questions about the rules and regulations, certification process, and forms for crisis care facilities.

Crisis stabilization facilities Crisis stabilization facilities support people who can’t stay in their home safely, but don’t need to be hospitalized for mental health and substance use care. Stays are arranged through the mental health emergency hotline for the person's county of residence. These hotlines are known as county crisis lines .

People can not walk-in for services. Staff focus on reducing the intensity of the person's crisis, identifying and developing coping skills to prevent future crisis situations, and connecting the person to ongoing supports in their community. Stays range from one day to seven days or more depending on the health and safety needs of the person who needs help.

Adult crisis stabilization facilities More than 20 facilities provide crisis stabilization services for adults. Call 211 to learn about crisis stabilization facilities for adults. Youth crisis stabilization facilities DHS currently funds three crisis stabilization facilities for youth that serve the entire state.

Call: 414-750-6109 (referrals only) Email: masanareferrals@ladlake. org Boys and girls ages 10-17 Call: 920-463-0766 (referrals only) Email: matzcenterycsf@wiscs. org North Central Health Care Boys and girls ages 17 and under Call: 715-845-4326 (referrals only) Email: nchc.

csf-managers@norcen. org Certification and operation information The following information is for agencies: Exploring providing youth crisis stabilization facility services Operating a youth crisis stabilization facility. Youth crisis stabilization facilities are certified by DHS under Wis.

Admin. Code ch. DHS 50.

There is a two step process to obtain initial certification. Complete and submit the following form to the Division of Care and Treatment and Services: Request for Approval: Youth Crisis Stabilization Facilities Certification Application, F-02595 (Word) . Apply for initial certification through the Division of Quality Assurance .

Wisconsin Stat. § 51. 42 - Youth Crisis Stabilization Facilities Wisconsin Admin.

Code ch. DHS 50 - Youth Crisis Stabilization Facilities Youth Crisis Stabilization Facilities Extension of Stay Authorization, F-02596 (Word) Reportable Incident Submission, F-01977 Contact dhsdctsycsf@dhs. wisconsin.

gov with questions about the rules and regulations, certification process, and forms for youth crisis stabilization facilities. Many hospitals provide inpatient mental health and substance use care and treatment for people of all ages whose needs cannot be safely met in an outpatient setting. There are rules to ensure the privacy and dignity of people receiving mental health services are protected.

Learn more about Wisconsin's client rights law . Peer Services: Peer Recovery Centers Peer Services: Peer-Run Respites Last revised March 2, 2026