Customer Stories is a resource from Salesforce. org that showcases how nonprofits, educational institutions, and other mission-driven organizations use Salesforce's Agentforce and Customer 360 platform to increase productivity, improve operations, and build stronger community relationships. Salesforce.

org provides technology grants and discounts to eligible nonprofits and educational institutions through its Power of Us program, offering access to CRM tools, sales, service, marketing, and data analytics solutions. Eligible nonprofits may receive up to ten free Salesforce licenses and discounts on additional products.

The Customer Stories page highlights real-world impact across sectors including social services, healthcare, education, and sustainability. Nonprofits and educational institutions interested in Salesforce technology grants should visit salesforce. org to review eligibility requirements and apply for the Power of Us program.

Agentforce Customer Stories | Salesforce Bring people, apps, data, and AI agents together on one platform to increase productivity, improve operations, and build stronger customer relationships. Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud.

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Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform. Learn more about Salesforce Learn all about what CRM is, what it does, and how it can improve customer relationships. Salesforce’s category-leading apps for sales, service, marketing, commerce, IT, and more.

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Get answers fast with Agentforce. Explore product documentation, access learning resources, log cases, and more. Learn about our history, products, and values.

We are guided by our values and strive to do well in business while doing good in our communities. Business is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders.

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For Partners and Alliances Product Accessibility Status Explore the Salesforce brands delivering success now. We believe in building relationships – not just between companies and customers, but among our global communities. We believe in building relationships – not just between companies and customers, but among our global communities.

Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Europe, Middle East, and Africa All other countries (English) Australia & New Zealand (English) All other countries (English) Agentforce on Help has just been named the #1 Agentic Help Solution by Futurum Research Agentforce customer stories Discover how Agentforce transforms your business and brings you into the agentic future.

Explore how Agentforce, built on the deeply unified Agentforce 360 Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.

Agentforce takes the World Economic Forum The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat. These companies are unleashing digital labor with Agentforce How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.

Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide. The hard yards of enterprise AI: What it really takes to make it work. Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.

UChicago Medicine shares three Data 360 segmentation tips to get it right with fast ROI. Learn how this leading teaching hospital is launching targeted marketing campaigns that help save lives. How UChicago Medicine made patient experience a strategic priority.

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Take a closer look at how agent building works in our library. Launch Agentforce with speed, confidence, and ROI you can measure. Tell us about your business needs, and we’ll help you find answers.