Customer Stories

Customer Stories is sponsored by Salesforce.org. This opportunity supports mission-aligned projects and measurable outcomes.

Agentforce Customer Stories | Salesforce Agentforce on Help has just been named the #1 Agentic Help Solution by Futurum Research Agentforce helps Vivint deliver seamless customer service day and night. Autonomous agents help customers fix common issues, giving specialists more time for complex cases.

SharkNinja delights from setup to first use with agentic unboxing support Agentforce delivers interactive instructions and answers questions to help customers assemble, enjoy, and find new ways to use their appliances with confidence. How SharkNinja turned fragmented data into ecommerce momentum Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping.

SharkNinja’s agentic service offers instant answers and shopping guidance Agentforce supports customers before and after each purchase, helping them find new products, compare their options, and manage orders and warranties.

SharkNinja delivers always-on support, easy setup, and more items per cart as an Agentic Enterprise Learn how SharkNinja powers personalized shopping and on-demand support experiences across global markets with Agentforce and Data 360. Engine resolves 50% of chat requests with agentic service From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.

Engine employees get more done with agentic support in every workflow Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity. Engine accelerates AI agent development on the Agentforce 360 Platform Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.

Bouygues Telecom delivers answers in seconds with agentic service Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates. Bouygues Telecom brings consistency to every call with Agentforce Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.

Bouygues Telecom serves more, faster as an Agentic Enterprise See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market. Bouygues Telecom plans agentic field support for 10,000 technicians Agentforce Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.

How Engine and NeuraFlash delivered a human-centric voice agent to scale service Tom Hebner, SVP of Agentforce at NeuraFlash, explains how they turned early voice AI into a scalable, reliable solution that keeps customers engaged. How Goosehead Secures Data & Accelerates Development Goosehead Insurance transformed data security and development speed with Agentforce 360—achieving 97% fewer errors and 90% faster cycles. Read their story.

Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand A comprehensive, self-serve portal lets citizens check their case status and message directly with their officer — while also lowering contact center call volumes.

Thames Valley Police and Hampshire & Isle of Wight Constabulary free up time and improve user experiences with agentic service See how the two forces are using Agentforce and an integrated portal to serve members of the public faster, provide updates, and make reporting crimes easier.

How BioIVT built agentic research quoting that gives service reps 43% more time for high-impact work Agentic service to resolve 80% of customer FAQ for LY Corporation. Agentforce resolves 25,000 customer FAQs a month on the Yahoo! JAPAN portal, with every answer grounded in trusted knowledge, order data, and case history.

Unified data unlocks global hiring at scale for the Adecco Group. Data 360 harmonizes candidate and client details into comprehensive profiles, powering real-time KPIs, smarter matching, and cross-region visibility. Agentic hiring processes help the Adecco Group deliver faster placements.

Agentforce captures job details from calls and emails, creates interview questions, drafts campaigns, and identifies top candidates in minutes instead of hours. Take a closer look at how agent building works in our library. Launch Agentforce with speed, confidence, and ROI you can measure.

Tell us about your business needs, and we’ll help you find answers.