EnergyShare is sponsored by Virginia Natural Gas. This program assists individuals and families in need with energy expenses, including heating, cooling, and weatherization projects, and emergency assistance for bill payments.

Paying your bill just got easier! Now accepting all major credit cards! New assistance option!

Grants available through our EnergyShare program for zero to middle and fixed income households. Bill Payment Assistance for Residential Customers You deserve peace of mind when it comes to paying your energy bill. If you’re facing financial hardship and need bill-pay assistance, you don’t have to face this challenge alone.

Let us help you fuel forward. We can connect you to a variety of bill payment assistance programs and resources that may be able to assist you in your time of need. Helping You Manage Your Energy Bills PDF Lo ayudamos a administrar y pagar su factura PDF Low Income Home Energy Assistance Program (LIHEAP) The federal Low Income Home Energy Assistance Program (LIHEAP) helps those in need pay their heating expenses.

This federal- and state-funded assistance program is available to income-eligible families to help with managing costs associated with home energy bills, energy crises and weatherization and minor energy-related home repairs. A past-due balance or disconnection notice is not needed for eligible customers to apply for LIHEAP assistance. The enrollment period is closed.

For additional information and eligibility requirements for this program, call 800. 230. 6977 , option 9 or visit dss.

virginia. gov/benefit/ea/ . Virginia Natural Gas EnergyShare Program The Virginia Natural Gas EnergyShare Program, funded by our employees and customers and administered by The Salvation Army, offers bill payment assistance grants and basic needs support to eligible customers.

Grants are available for zero to middle and fixed-income households, as well as seniors and veterans. Call your local Salvation Army to make an appointment (no walks-in, please) to check your eligibility for financial assistance. Hampton Roads Area Command – 757.

543. 8100 Suffolk Corps – 757. 539.

5201 Virginia Peninsula Corps – 757. 838. 4875 Williamsburg Corps – 757.

229. 6651 Central Virginia Area Command – 804. 225.

7470 Help a customer in need by contributing to EnergyShare on your next monthly bill payment. Add $1, $2, $5, $10 or $20 the next time you pay your bill. Supporting Veterans Where It Matters Most We’re honored to help those who’ve served feel secure and comfortable at home through veteran grants.

It’s one small way we can say thank you for your service and continue to care for our community heroes. 2-1-1 Virginia connects individuals or families in need to important community resources like emergency shelter, food, clothing or financial assistance. Connect by dialing 2-1-1 or visiting 211virginia.

org . Crisis Assistance is intended for emergency situations only and helps eligible households when fuel assistance or other resources don’t meet the need. To apply for Crisis Assistance or for more information, visit the Virginia Department of Social Services .

Please note, you may need to be interviewed by a social services eligibility worker, depending on the type of assistance requested. Contact your county’s department of social services for more information. Other Ways Virginia Natural Gas Can Help Virginia Natural Gas Budget Plan provides a convenient way for customers to plan for and pay their monthly natural gas bill.

Understand your Virginia Natural Gas bill! Get a simple explanation of each section, from gas usage to service fees. Deferred Payment Arrangements If you are past due on your bill, you may be able to set up payment arrangements which give you more time to pay it off.

Find ways to pay your bill that fit your needs. We've many choices, such as online, mail, or in person. Pay your gas bill easily today!

Low Income Weatherization Program Virginia Natural Gas coordinates with the community action agencies project: HOMES and Community Housing Partners (CHP) to provide home weatherization products and resources through our Energy Efficiency Program to qualifying customers free of charge.

This work includes the assessment of a customer's home to determine improvements needed to increase the efficiency of the home by making improvements which may include cleaning, repairing or replacing the customer's natural gas appliances; providing insulation of the attic, doors, ducts, heating pipes, sidewalls, water heater, windows, crawlspace or basement; performing blower door tests and providing air sealing, caulking, or weather stripping and providing low flow showerheads, programmable thermostats or other similar devices.

Eligibility and qualification for participation are determined solely by local governmental agencies based on specified areas such as income, the number of residents in each home, etc. The program is administered by the local community action agencies. Virginia Natural Gas does not participate in program qualification decisions.

Any data needed for customer eligibility and qualification is to be provided by the customer to the community action groups administering the program, who maintain sole custody of such data. To find out more about qualification and program enrollment, please visit: On the peninsula: project: HOMES ( Utility Programs | projecthomes ) On the southside: Community Housing Partners ( communityhousingpartners.

org ) Frequently Asked Questions (FAQS) Once I start paying my bill online, can I stop and pay another way? You can make one-time payments or set up recurring payments using AutoPay. There’s no convenience fee associated with AutoPay.

Do I have to give you my email address to pay online? We do require a valid email address to register. This is actually for your own security, because we send you emails to confirm your registration, any changes you make to your online account profile, and when you make a payment.

If you give us permission, we may also send you e-mails with information about appliance rebates and other special offers. What are the system requirements to use this service? To enable JavaScript in Windows: • Open Internet Explorer.

• Select Tools from the top menu. • Choose Internet Options. • Scroll down till you see the section labeled Scripting.

• Under Active Scripting, select Enable and click OK. • Open Internet Explorer. • Select Tools from the top menu.

• Choose Internet Options. • Click the Default button (or manually slide the bar down to Medium) under Settings. • Click on “Safari” in the menu bar and choose Preferences.

• Click on the Security tab. • In the Web Content section, make sure that Enable JavaScript is checked. How secure is my personal information?

For security purposes, we use secure socket layer (SSL) to ensure no one can access your personal or banking information. We do not retain your banking information. What type of account can I use to pay online?

You can use a checking, savings, money market or credit card accounts to pay your natural gas bill. When will my payment be reflected on my natural gas account? Your payment will post to your natural gas account within 24 to 48 hours after we receive it from your financial institution.

When will the funds be deducted from my account? It’s always best to check with your own financial institution to find out exactly when funds are deducted from your bank account. What is the “routing number” you ask for?

The routing number is a unique nine-digit number that identifies your financial institution. This number can usually be found on the bottom of a preprinted check, to the left of your account number. • Credit unions sometimes use a different routing number than what appears on the check.

We suggest you verify your routing number with your credit union to avoid any problems. • If you pay from a savings account, please verify the routing number with your financial institution. • It is very important to enter the routing and account number correctly.

This information is used to deduct funds from your account, and if any of the numbers are incorrect, your payment will not be processed. What if I have multiple natural gas accounts? If you have more than one account, you’ll be able to manage them all, because they are all associated with your account profile.

What if an export to Excel does not work? If you attempt to export the information from the "Bill and Payment History" screen to Excel and the export is unsuccessful, please follow the steps below in Windows XP and Vista: • Select Tools from the top menu. • Choose Internet Options.

• Scroll down and locate the section labeled Security. • Under Security, uncheck “Do not save encrypted pages to disk” and click OK. How many times can I process an online payment in a 24-hour period?

Currently, we allow up to five online payments from the same financial institution account within a 24-hour period. Does Online Account Management allow payments to be scheduled in the future? Yes, natural gas bill payments can be scheduled for future dates.

The scheduled payment date is available for selection on the Pay Bill screen in Online Account Management. You can schedule payments up to 30 days in the future. To schedule payments, we require you to re-enter your financial institution account number to ensure accuracy.

We do not keep your banking information. You’ll get an e-mail notification when a payment transaction is initiated, edited, or deleted in Online Account Management. Payment amounts and scheduled dates can be edited or deleted until the scheduled payment date.

Please be advised that payments scheduled for the future will not stop any collection activity on your account.