Relief for Energy Assistance through Community Help (REACH)

Relief for Energy Assistance through Community Help (REACH) is sponsored by PG&E (administering funds through its contributions). The REACH program offers financial assistance to PG&E customers who have received a disconnection notice, providing up to $800 towards their past due bill.

Relief for Energy Assistance through Community Help | PG&E Get help paying your energy bill during a crisis</p>\r\n"}}"> Relief for Energy Assistance through Community Help (REACH) Get help paying your energy bill during a crisis Enroll for an energy credit up to $800 based on your past due bill In 2026, PG&E committed an additional $50 million to extend bill assistance programs, including PG&E REACH and Match My Payment.

In 2025, these PG&E programs helped nearly 64,000 customers help manage past-due energy bills. </p>\r\n<p> </p>\r\n<p><b>More about the PG&E REACH program</b></p>\r\n<p> </p>\r\n<p>For 42 years, the PG&E REACH program has helped low-income families maintain energy services in times of hardship. PG&E contracts with Dollar Energy Fund (DEF) to process customer applications for the PG&E REACH program.

REACH provides an energy credit (applied directly to your PG&E bill) up to $800 towards the past due portion of the bill. Funding is provided on a first-come, first-served basis and is subject to availability.

</p>\r\n<p> </p>\r\n<p>To be eligible for assistance from the REACH program you must:</p>\r\n<ul>\r\n<li>List the main customer of record (applications with secondary customer names will be denied)</li>\r\n<li>Have received either a 15-day or a 48-hour disconnection notice </li>\r\n<li>Not have received REACH assistance within the same calendar year</li>\r\n<li>Have household income that does not exceed the REACH income guidelines, which are currently at or below 200% of the federal poverty level (FPL)</li>\r\n</ul>\r\n<p><img src=\"https://www.

pge. com/assets/pge/icons/ic-info-note. svg\" alt=\"\" width=\"16\"> <b>Note: </b></p>\r\n<ul>\r\n<li>The same income guidelines are used for the CARE program.

Review those guidelines on the <a href=\"/content/pge/language-masters/en/account/billing-and-assistance/financial-assistance/california-alternate-rates-for-energy-program. html\">CARE Program</a>. </li>\r\n<li>Customers who are enrolled in the <a href=\"https://www.

pge. com/en/account/billing-and-assistance/financial-assistance/arrearage-management-plan-amp. html\">Arrearage Management Plan (AMP)</a> are not eligible for REACH assistance.

</li>\r\n<li>This is not an all-inclusive list and is subject to periodic modifications. All guidelines are established by the REACH program. </li>\r\n</ul>\r\n<p>REACH Customer Application Process:</p>\r\n<ol>\r\n<li>Apply online at <a rel=\"noopener noreferrer\" href=\"https://myappconnect.

com/pge/\" target=\"_blank\" aria-label=\"Dollar Energy Fund website\">Dollar Energy Fund website</a>. </li>\r\n<li>View application status, approval details, and award amounts at <a rel=\"noopener noreferrer\" href=\"https://www. hardshiptools.

org/mystatus/\" target=\"_blank\" aria-label=\"MyStatus 2026 - Dollar Energy Fund, Inc.\">MyStatus 2026 - Dollar Energy Fund, Inc.</a></li>\r\n<li>If you need additional assistance, <a rel=\"noopener noreferrer\" href=\"https://www. hardshiptools. org/AgencyFinder.

aspx? _gl=1*19tjgjl*_gcl_au*MTQ4NjMyOTIxOS4xNzg3MDk4OTIz*_ga*MjYzMzU4MDY1LjE3ODUzNzMyNTk. *_ga_FQYX57XZEJ*czE3ODcwOTg5MjMkbzEkZzAkdDE3ODcwOTg5MjMkajYwJGwwJGgw\" target=\"_blank\" aria-label=\"find an agency in your county to contact\">find an agency in your county to contact</a>.

</li>\r\n</ol>\r\n"}}" id="text-9b1a4a269f" class="cmp-text"> In 2026, PG&E committed an additional $50 million to extend bill assistance programs, including PG&E REACH and Match My Payment. In 2025, these PG&E programs helped nearly 64,000 customers help manage past-due energy bills. More about the PG&E REACH program For 42 years, the PG&E REACH program has helped low-income families maintain energy services in times of hardship.

PG&E contracts with Dollar Energy Fund (DEF) to process customer applications for the PG&E REACH program. REACH provides an energy credit (applied directly to your PG&E bill) up to $800 towards the past due portion of the bill. Funding is provided on a first-come, first-served basis and is subject to availability.

To be eligible for assistance from the REACH program you must: List the main customer of record (applications with secondary customer names will be denied) Have received either a 15-day or a 48-hour disconnection notice Not have received REACH assistance within the same calendar year Have household income that does not exceed the REACH income guidelines, which are currently at or below 200% of the federal poverty level (FPL) The same income guidelines are used for the CARE program.

Review those guidelines on the CARE Program . Customers who are enrolled in the Arrearage Management Plan (AMP) are not eligible for REACH assistance. This is not an all-inclusive list and is subject to periodic modifications.

All guidelines are established by the REACH program. REACH Customer Application Process: Apply online at Dollar Energy Fund website . View application status, approval details, and award amounts at MyStatus 2026 - Dollar Energy Fund, Inc. If you need additional assistance, find an agency in your county to contact .

Shutoff for nonpayment is a last resort</h3>\r\n<p> </p>\r\n<p>Here's how PG&E works with its customers to avoid the disconnection of service. </p>\r\n"}}" id="text-93005879a3" class="cmp-text"> Shutoff for nonpayment is a last resort Here's how PG&E works with its customers to avoid the disconnection of service. <img src=\"https://www.

pge. com/assets/pge/icons/ic-info-note. svg\" alt=\"\" width=\"16\"> <b>Note: </b>Customers are encouraged to enroll in assistance programs at any point in the process.

</p>\r\n"}}" id="text-2af788b8ac" class="cmp-text"> Note: Customers are encouraged to enroll in assistance programs at any point in the process. Apply for Vulnerable Customer Status Does a service shutoff risk your life or health? Apply for Vulnerable Customer Status Having trouble paying your bill on time or in full?

Set up a payment arrangement to extend your due date. Set up a payment arrangement Donate to REACH and help low-income families in crisis</h3>\r\n<p> </p>\r\n<p>The REACH program is funded through generous donations from individuals, PG&E employees, and Pacific Gas and Electric Company (PG&E).

</p>\r\n<p> </p>\r\n<p>To donate to the REACH program and help low-income families in your community, you can make a one-time contribution or set up monthly donations. </p>\r\n<ul>\r\n<li>To make a one-time tax-deductible donation online, <a href=\"https://www. dollarenergy.

org/donate/\" target=\"_blank\" title=\"Apply online at dollarenergy. org. Opens in new window.

\" rel=\"noopener noreferrer\">visit Dollar Energy Fund</a>. </li>\r\n<li>To make monthly donations, use the form below. </li>\r\n</ul>\r\n<p> </p>\r\n<p>If you need help completing this form, please call <a href=\"tel:18776606789\">1-877-660-6789</a>.

</p>\r\n<p> </p>\r\n<p><i>*indicates required field</i></p>\r\n"}}" id="text-e170d04283" class="cmp-text"> Donate to REACH and help low-income families in crisis The REACH program is funded through generous donations from individuals, PG&E employees, and Pacific Gas and Electric Company (PG&E). To donate to the REACH program and help low-income families in your community, you can make a one-time contribution or set up monthly donations.

To make a one-time tax-deductible donation online, visit Dollar Energy Fund . To make monthly donations, use the form below. If you need help completing this form, please call 1-877-660-6789 .

*indicates required field More financial assistance Programs to manage energy bills Find PG&E programs and community outreach projects designed to help you manage your energy bills. Help a friend or relative avoid a service shutoff due to an overlooked PG&E bill. Get third-party alerts.

Know when their bills come due. Low-cost home internet options Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more. Search low-cost Internet plans by ZIP code <b>This webpage is funded by shareholders.

</b></p>\r\n"}}" id="text-fcd8ba5594" class="cmp-text"> This webpage is funded by shareholders. This website and the messages contained in its webpages are funded by customers unless otherwise noted. </p>\r\n"}}" id="text-72c31e86f0" class="cmp-text"> This website and the messages contained in its webpages are funded by customers unless otherwise noted.

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