Rental & Relocation Assistance

Rental & Relocation Assistance is sponsored by Community Services Programs (Florida, Palm Beach County). This program provides rental and relocation assistance to eligible households in Palm Beach County, Florida.

Community Services Programs - Emergency Rental Assistance and More Community Services Programs Helping People Build Better Communities ERAP intake for rental assistance will be closed on April 14, 2022 for program maintenance.. COVID-Related Eviction Prevention Funding Available The online portal will reopen on Tuesday, November 5 at 10 am.

To apply online or obtain an in-person appointment, clients must comply with the following: * Must have children age 13 and under in the household or a disabled individual, or a senior household * Must have not received rental assistance of any kind in the last 12 months * Must have not met the benefit limits of 18 months or $25,000 * Must have a crisis (unexpected increase in expenses or loss of income) that is provable with documentation (must upload proof of crisis in the application) Only the first 50 submitted applications will be accepted in the online portal, per month.

Please call 1-833-CSD-WILL and speak with an agent, for any questions. Click below for a list of needed documents: Here Assistance with Urgent Eviction Matters If you are experiencing a legal eviction, please call our call center at 1-833-273-9455 and we will refer you to Legal Aid or Florida Rural Legal Services.

Follow these links for more information: Get Help with Utility Assistance Apply for LIHEAP applications at click here Florida LIHEAP | Promise. For any questions, please call 1-833-CSD-WILL and speak with an agent. Please note: In observance of America's 250th Anniversary of Independence, State of Florida offices will be closed from Thursday, July 2, 2026, through Monday, July 6, 2026.

Normal business hours will resume on Tuesday, July 7, 2026. RENT & RELOCATION ASSISTANCE: New Applications Opening: We will begin accepting new Rental and Relocation Assistance applications on Wednesday, July 1,2026 at 8am Applications will be accepted online only through this portal. Please note that we have a very limited number of available spots, and applications are processed on a first-come, first-served basis.

Eligibility is reviewed during each application period based on current program guidelines. Households must not have received rental or relocation assistance from any agency within the past 12 months. At this time, our intake for rental and relocation assistance is closed because we have reached the maximum capacity for the current month.

Due to high demand and limited funding, application slots fill very quickly. The next opening date will be announced soon and posted on this website. Call 211 to connect with local community resources (food, utilities, emergency assistance, and nonprofits).

Utility (Electric) Assistance: Apply here: https://floridaliheap. com/relief_program Employment& Income Support: Contact CareerSource Palm Beach County for job placement and training services. Temporary employment agencies may also offer short-term work opportunities.

If your rent is too high, consider room-sharing options to reduce housing costs. Funding is very limited and applications are accepted on a first-come, first-served basis when intake reopens. New Applications Opening: We will begin accepting new Rental and Relocation Assistance applications on Tuesday, June 2,2026 at 8am Applications will be accepted online only through this portal.

Please note that we have a very limited number of available spots, and applications are processed on a first-come, first-served basis. Eligibility is reviewed during each application period based on current program guidelines. Households must not have received rental or relocation assistance from any agency within the past 12 months.

Eligibility is reviewed during each application period based on current program guidelines. At this time: 1. Households must not have received rental or relocation assistance from any agency within the past 12 months, and 2.

The household must include at least one of the following: * A child age 18 or under * A senior household member * A disabled head of household In addition, applicants must provide: Proof of crisis: documented financial crisis within the past three (3) months / 90 days. We are no longer accepting new Rental and Relocation Assistance applications at this time for the Month of January.

Available funding is very limited, and applications are processed on a first-come, first-served basis. --> Rental and Relocation applications are now processed through the Call Center. Please note that individuals who have received rental or relocation assistance from any agency within the past 12 months are not eligible at this time.

1. Contact the Call Center at 833-CSD-WILL (833-273-9455) 2. If you meet the initial requirements, a DRAFT application will be created for you.

3. After your draft is created, visit www. rentalassistancepbc.

org . 5. Select the "EDIT" button to complete and submit your application online.

Rental and Relocation assistance funds are very limited, and applications are processed on a first-come, first-served basis. RENT & RELOCATION PROGRAM COMING SOON! Applications will be reviewed on a first-come, first-served basis until funding is exhausted.

Required documents must be submitted by Friday, September 19, 2025, at 5:00 PM. Incomplete applications will not be reviewed.

* Current, valid rental lease agreement (not expired) * Government-issued photo ID * Social Security card number (applicant only) * Social Security numbers for all household members * Income verification for head of household * Proof of residency (one of the following): Driver’s license with rental address, Recent utility bill (in applicant's name), Government mail (in applicant’s name).

We strongly encourage you to communicate with your landlord as soon as possible so they are prepared to register and support your application. * A balance statement (electronic only, no handwritten) will be requested from your landlord by the County. * Landlords must be registered as vendors with Palm Beach County to receive payment.

* If your landlord is not registered, you must provide their email address so the County can send them the registration link. Palm Beach County Vendor Registration Information: APPLY HERE FOR ASSISTANCE --> Apply for Services or Check Application Status To Apply for Services you must be a Registered User. Have Questions?

Ask Us Here Frequently Asked Questions Report Technical Issues Here Program Information & Eligibility To apply, please call the Call Center at 1-833-CSD-WILL (273-9455).

Program Information & Eligibility Program Information & Eligibility Program Information & Eligibility Indigent Cremation Program Program Information & Eligibility Program Information & Eligibility Program Information & Eligibility Program Information & Eligibility Program Information & Eligibility COVID-Related Assistance FAQs Frequently Asked Questions Preguntas Frecuentes relacionadas a la asistencia de COVID (Keyson Ki Pose Souvan Yo) COVID-Related Assistance (ERA) Vendor Registration Step by Step Tutorial Non-COVID Rental Assistance FAQ and Program Information Preguntas Frecuentes del Programa de Asistencia con la Renta no-relacionados con COVID FAQ Sou Asistans pou lokasyon ki pa gen rapo a COVID ak Enfòmasyon sou Pwogram nou an HVAC Replacement Program FAQ How Community Services Department is Prioritizing COVID-Related (ERAP) Assistance Applications The prioritization assistance to households with incomes less than 50% of area median income and to households with one or more members who have been unemployed for at least 90 days was established in the PPM and automated in the online application system, OSCARSS.

The system assigns a priority level to each applicant based on the information submitted in the application. Documentation is required to show the percentage of AMI, unemployment length, or proof of housing instability. Applications with a higher priority are reviewed first, on a daily basis.

The timely processing of priority status applications is monitored on an ongoing basis. Reviewers are able to see the prioritized applications in their queues to process. Reports are run frequently, providing program managers a tool to ensure the applications with the highest priority are being processed first.

How do I appeal if my application was denied? ¿Cómo puedo apelar si mi aplicación fue denegada? Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents Utility Company Bill Past Due for Each Month Requested Valid Government Issued ID How to Apply for COVID-Related Assistance How to Apply for Non-COVID-Related Assistance PBC Community Services Department COVID-19 Resources Toolkit COVID-19 Testing Sites & Executive Orders Critical Information & More from PBC Find the location of available services in Palm Beach County on a map Palm Beach County Feeding Sites Locations of the Various Food Distribution Sites Across the County.

To promote independence of life in Palm Beach County by providing effective and essential services to residents in need. A community where all residents of Palm Beach County have the resources and opportunities to achieve their full potential. Palm Beach County Community Services Department Tweets by Community Services West Palm Beach, FL 33401 Under Florida law, e-mail addresses are public records.

If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing. Questions?

Click here to contact us.

Financially Assisted Agencies Board of County Commissioners Applying for the Rental Assistance (ERA) Program (English) Applying for the Rental Assistance (ERA) Program (Spanish) Applying for the Rental Assistance (ERA) Program (Creole) Step by Step Tutorial on How to Apply for Emergency Rental Assistance Common Mistakes to Avoid When Applying for Emergency Rental Assistance How Do I Appeal if My Application Was Denied?

If your application was denied you may appeal the process in order to have the decision reconsidered. The appeal process has been automated in OSCARSS. Note: If you have 2 services, water and rent, denied and only appeals for water then can only apply for rent after the appeal for water goes through.

Please see the screenshot to the two-step process below: 1. Click on Request Appeal button in OSCARSS. 2.

Complete the Appeal Form and Click Save in OSCARSS. All denied services will be checked by default. Unselect those that you are not appealing.

To verify the status of an application, visit CSD's Client Services Search at www. pbcgov. com/clientservicessearch or directly through the application portal at www.

rentalassistancepbc. org Applicants are encouraged to check their emails regularly and to maintain a valid phone number on file, as reviewers make contact by email, and they send important updates regarding applications. ¿Cómo puedo apelar si mi aplicación fue denegada?

Si su aplicación fue denegada, puede apelar para que se reconsidere la decisión. El proceso de apelación se ha automatizado en OSCARSS. Nota: Si tiene 2 servicios, agua y alquiler, denegados y solo apelo por agua, solo puede solicitar el alquiler después de que la apelación por el agua pase.

Por favor vea la siguientes captura de pantalla del proceso de los 2 pasos a seguir: 1. Haga clic en el boton Solicitar Apelacion en OSCARSS 2. Complete el formulario de apelacion y haga clic en GUARDAR en OSCARSS.

Todos los servicios denegados se marcaran de forma predeterminada. Desenmarque aquellos por los que no desea apelar. Para verificar el estado de una aplicación visite la Búsqueda de servicios al cliente de CSD en www.

pbcgov. com/clientservicessearch o directamente a través del portal de aplicación en www. rentalassistancepbc.

org Se aconseja a los solicitantes a que revisen sus correos electrónicos con regularidad y mantengan un número de teléfono válido en el archivo, ya que los revisores se comunican por correo electrónico y envían actualizaciones importantes sobre las aplicaciones. Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an? Si yo te refize aplikasyon w lan, ou ka fè yon rapèl kont pwosesis la pou yo ka rekonsidere desizyon an.

Pwosesis rapèl la ka fèt/otomatize nan OSCARSS. Remak: Si ou gen 2 sèvis, dlo ak lwaye, ke nou refize epi sèlman rapèl pou dlo Lè sa a, ka sèlman aplike pou lwaye apre rapèl la pou aplikasyon dlo ka ale. Tanpri gade foto anba pou ka wè kijan pwosesis la ye: 1.

Klike sou bouton Request Appeal nan OSCARSS. 2. Ranpli Fòm rapèl la epi klike sou save nan OSCARSS.

Tout sèvis refize yo pral tcheke pa pou kont yo. Deselekte sa yo ke ou pap fè rapèl pou yo. Pou verifye estati yon aplikasyon, vizite Sèvis Kliyan CSD a nan www.

pbcgov. com/clientservicessearch oswa dirèkteman atravè pòtal aplikasyon an nan www. rentalassistancepbc.

org Nou ankouraje aplikan yo tcheke Imèl yo regilyèman epi kenbe yon nimewo telefòn ki valab nan dosye yo, kòm revizè fè kontak pa imèl, epi yo voye dènye enfòmasyon enpòtan konsènan aplikasyon yo.