Suicide Prevention Call Center Enhancement (SPCE) – (27-444-42-3841-02)

Suicide Prevention Call Center Enhancement (SPCE) – (27-444-42-3841-02) is sponsored by Illinois Department of Human Services. This competitive grant program focuses on enhancing call center services for suicide prevention.

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Quintero, Secretary IDHS Grants Administration Mental Health Grants - FY 2027 NOFOs (Competitive Grants) 401 Suicide Prevention Call Center Enhancement (SPCE) – (27-444-42-3841-02) Illinois Department of Human Services Division of Behavioral Health & Recovery (DBHR) Barb Roberson DHS. DBHR. GrantApp@illinois.

gov Funding Opportunity Title 401 Suicide Prevention Call Center Enhancement (SPCE) Funding Opportunity Number September 4, 2026, 12:00 PM (Noon) Central Time Catalog of State Financial Assistance (CSFA) Number Catalog of State Financial Assistance (CSFA) Name 401 Suicide Prevention Call Center Enhancement (SPCE) Assistance Listing Number(s) Estimated Total Program Funding Amount $6,712,547 for September 30, 2026 - June 30, 2027 Anticipated Number of Awards Four (4) Outside of Cook County Cook County Range: $1,612,000 -$3,487,500 Outside Cook County Range: $187,500 - $1,125,000 Awards will fund activities from September 30, 2026, through June 30, 2027 Cost Sharing or Matching Requirement?

Restrictions on Indirect Costs? Technical Assistance Session Offered Time: 12:00 p. m.

Central Time IDHS: CSA Tracking System (state. il. us) Centralized Repository Vault (CRV) GATA Learning Management System (LMS) 1.

Total Amount of Funding The Department expects to award approximately $6,712,547 for September 30, 2026, through June 30, 2027. The Department expects to award approximately $8,950,062 for each renewal year (12 months). The source of funding for this program is Federal funds.

2. Number of Grant Awards The Department anticipates funding approximately 5 grant awards to provide this program. 3.

Expected Dollar Amount of Individual Grant Awards The Department anticipates that the dollar amount of individual awards for Cook County will be between $1,612,000 and $3,487,500 for September 30, 2026, through June 30, 2027. The Department anticipates that the dollar amount of individual awards Outside of Cook County will be between $187,500 and $1,125,000 for September 30, 2026, through June 30, 2027.

The Department anticipates that the dollar amount of individual awards for Cook County will be between $2,150,000 and $4,650,000 for each renewal (12 months). The Department anticipates that the dollar amount of individual awards Outside of Cook County will be between $250,000 and $1,500,000 for each renewal (12 months). 4.

Amount of Funding per Grant Award on average in previous years Previous funding amounts per grant award on average were $324,601 (FY27 for 3 months) 5. Renewal of Existing Projects Eligibility Applications for renewal of existing projects are eligible to compete with applications for new State awards.

Successful applicants under this NOFO may be eligible to receive two subsequent one-year grant renewals for this program Renewals are at the discretion of the Department and are based on sufficient appropriation and performance criteria including but not limited to: Grantee has performed satisfactorily during the previous reporting period.

All required reports have been submitted on time, unless a written exception has been provided by the Division/Department. No outstanding issues are present (e.g., in good standing with all pre-qualification requirements and no outstanding corrective action, etc.). 6.

Procurement Contract Allowability Subcontractor Agreement(s) and budgets must be pre-approved by the DBHR and on file with the DBHR. Subcontractors are subject to all provisions of this Agreement. The successful applicant Agency shall retain sole responsibility for the performance and monitoring of the subcontractor.

Pre-Award costs are not allowable for this award. IDHS grants are governed by 2 CFR. Part 200, Subpart E-Cost Principles and 30 ILCS 708 which include information on allowable costs, audit requirements, and financial records.

Indirect Costs may be applied to this grant award. Indirect Cost rates must be approved through the Centralized Indirect Cost Rate System . Per 2 CFR 200.

414 (f) De minimis rate grantees may utilize a De Minimis indirect cost rate up to a maximum of 15%. 8. The release of this NOFO does not obligate the Illinois Department of Human Services to make an award.

1. Application Posting Date 2. The Department must receive the Preliminary Submission Materials (Letter of Intent, Etc.): 3.

The Department must receive the Full Application Packet: Due on 09/04/2026 at 12:00 p. m. (Noon) Central Time 4.

Anticipated Award Date 5. Anticipated Start Date and Periods of Performance for new grant awards Subject to appropriation, the grant period will begin no sooner than 09/30/2026 and will continue through 06/30/2027. The Department of Human Services Division of Behavioral Health and Recovery is seeking to fund the capacity expansion of its Suicide and Crisis Lifelines.

Entities applying are expected to answer calls that are geo-routed by county and must be able to respond to text and chat interactions that are routed statewide. This grant is a performance-based grant. Applicants are expected to demonstrate past performance operating a Suicide and Crisis Lifeline center.

For applicants without Lifeline call center experience, proposals must demonstrate the ability to meet the expectations outlined in this NOFO. D. Agency Contact Information 1.

If you have questions about this NOFO, please contact: Barb Roberson only to: DHS. DBHR. GrantApp@illinois.

gov IDHS encourages inquiries concerning this funding opportunity and welcomes the opportunity to answer questions from applicants. Questions and IDHS/DBHR Responses "Q&A" will be posted on the website. Deadline for Questions is 08/28/2026, 12:00 PM (Noon) Central Time Questions about this NOFO will ONLY be accepted via email to: DHS.

DBHR. GrantApp@illinois. gov The subject line of the email MUST state: 401 Suicide Prevention Call Center Enhancement - Question(s) An organization must have a negotiated indirect cost rate agreement (NICRA) with the State of Illinois, A Federal NICRA, or elect to use the 15% de minimis rate to be reimbursed for any indirect costs within a program.

All State of Illinois grantees also have the option to select "no rate" and not claim any indirect costs. Awardees must select an indirect cost election in the Grantee Portal on an annual basis. Note - The election for "no rate" and "de minimis" continue indefinitely once initially selected until a new election is made.

All State of Illinois grantees receiving awards from Illinois grant making agencies must substantiate or elect an indirect cost rate for their organization. Grantees that wish to negotiate a rate with the State of Illinois will start their election process in the Grantee Portal and the case will then be sent to the Crowe Resource Management Program (CRMP) to begin negotiation.

To begin the indirect cost rate election process and obtain access to resources and points of contact to assist your organization in completing this process please visit the Centralized Indirect Cost Rate System . The specific types of applicants that may apply for the grant award are: The applicant must meet the Registration, Pre-qualification , and any other Mandatory Requirements listed in this funding opportunity.

Applicants must provide the following information via the Grantee Portal annually to be registered with the State of Illinois as an awardee: Organization Name and Contact Information Federal Employee Identification Number (FEIN) Unique Identity Number (UEI) Applicants must be prequalified; therefore, applications from entities that have not prequalified prior to the due date of this application will NOT be reviewed and will NOT be considered for funding.

Unique Entity Identifiers and SAM Registration. Each applicant (unless the applicant is an individual or State awarding agency that is exempt from those requirements under 2 CFR § 25. 110(b) or (c), or has an exception approved by the Federal or State awarding agency under 2 CFR § 25.

110(d)) is required to: Be registered in SAM. gov before the application due date. Provide a valid unique entity identifier ( UEI ) in its application.

Continue to maintain an active SAM registration with current information at all times during which it has an active award or an application or plan under consideration by the awarding agency. The State Agency may not make an award until applicant has fully complied to all UEI and SAM requirements.

The State Agency may determine that an applicant is not qualified if they have not complied to requirements and use that determination as a basis to award another applicant or applicants. Must be in "good standing" with the Illinois Secretary of State if the Illinois Secretary of State requires the entity's organization type to be registered. Must not be on the Illinois Stop Payment List.

Must not be on the SAM. gov Exclusion List. Must not be on the Medicaid Sanctions List.

Additional Eligibility Restrictions (i.e. Geographic Area) Successful Applicants will not receive an award if pre-award requirements are not met. Qualified status is re-verified nightly. If the entity's status changes, an email notice is sent to the designated entity representative with a link to the Grantee Portal .

See Section number I(A)(7) for funding restrictions. Other factors that would disqualify an applicant or application include: 7. Limit on Number of Applications: More than one application per entity is permitted.

A separate application must be submitted for Cook County Applications outside of Cook County may apply to cover multiple counties on a single application. Counties your agency is applying for must be clearly identified in the application and Program Narrative. Providers are not required to participate in cost sharing or provide match.

Building a Unified Crisis Continuum The Illinois Department of Human Services - Division of Behavioral Health and Recovery (DBHR) and the Department of Healthcare and Family Services (HFS) are partnering closely, under the leadership of the Chief Behavioral Health Officer (CBHO), to advance a unified, comprehensive crisis response framework known as the Illinois Unified Crisis Continuum (UCC).

Using the UCC framework, Illinois is adapting and implementing the Three Essential Elements of SAMHSA's 2025 National Guidelines for a Behavioral Health Coordinated System of Crisis Care : someone to contact, someone to respond, and a safe place for help.

In doing so, the State is ensuring that individuals experiencing behavioral health crises, regardless of insurance status or ability to pay, have equitable access to timely, appropriate, high-quality crisis care and follow up in a community setting.

Achieving this vision requires interagency alignment on crisis service definitions and expectations, allowing for the maximization of federal financial participation through the Illinois Medicaid program whenever possible. Doing so reserves DBHR's grant funding for serving individuals who receive crisis services and are uninsured or underinsured, including those not enrolled in one of the medical assistance programs administered by HFS.

988 supports the someone to contact element of the continuum in alignment with the State's overall UCC vision and plan. 988 is operated through strong partnership between 988 Suicide and Crisis Contact Centers (CCC), the State of Illinois, SAMHSA, and the Lifeline Administrator.

For the purposes of 988 in Illinois, a behavioral health crisis is defined as a situation in which an individual no longer knows how to respond to, or lacks the capacity to resolve, an escalating situation for themselves or a loved one and is consequently in emotional and/or physiological distress.

Such a crisis requires time-sensitive intervention and may involve imminent risks, including but not limited to suicidal ideation, substance use challenges, risk of harm to self or others, or other dangerous behaviors. A behavioral health crisis may stem from mental health challenges, substance use challenges, or a combination of both.

Partnership with SAMHSA and The Lifeline Administrator Per the Substance Abuse and Mental Health Service Administration (SAMHSA) Cooperative Agreements for States and Territories to Improve Local 988 Capacity, CCCs must ensure (no later than 90 days after award): Proper routing of 988 crisis contacts, including calls, texts, and chats.

Development and maintenance of necessary workforce capacity including efforts to support workforce wellbeing and retention.

Continuously improving service outcomes in order to meet performance targets, including answering at least 90 percent of total calls, chats, and texts (i.e., total number answered out of total reported routed contacts for each service) originating in your state or territory routed to the CCC, as reported in monthly reports from SAMHSA's 988 Network Administrator.

Crisis contact center acceptance of National Back Up and other applicable 988 Crisis Contact Center warm transfers through SAMHSA's 988 Network Administrator's Crisis Contact Center referral process 988 Primary Contact Center Services: Program Overview The Grantee will directly operate a CCC in alignment with guidance from SAMHSA.

988 service should be equitable, efficient, reliable, and timely access across call, chat and text; consistent experience and receipt of high-quality, culturally responsive, and trauma informed care by the help seeker; tailored services for populations that face higher risk of suicide; consistent branding and messaging; and coordination with State, local and Tribal partners to meet ongoing service, treatment, recovery and harm reduction needs.

Grantees in this program are expected to ensure that all calls originating in Illinois are first routed to and answered by the local CCC, that response times meet minimum key performance indicators, and that center capacity meets 988 crisis contact demand.

The Grantee is expected to: Operate a 988 Suicide and Crisis Lifeline Crisis Contact Center (CCC) 24 hours a day, 7 days a week, 365 days a year (24/7/365); Provide crisis counseling to individuals seeking help via call, chat, and text; Utilize a standardized acuity screen, sentinel event policy, and other protocols provided by the State or by the Lifeline Network Administrator; If an individual is determined to need an in-person response, dispatch a Mobile Crisis Response Team or transfer to 911 for a higher acuity response, as is appropriate, including a warm handoff; Develop or maintain a local and statewide database containing resources for referrals including behavioral, mobile crisis response, domestic violence, housing, healthcare, substance use, immigrant services, etc. and tools for finding resources (e.g., DHS BEACON, DCFS SPIDER, etc.); Provide a warm handoff to ongoing care following a crisis episode; Maintain a high standard of cybersecurity, working in tandem with DBHR and the Lifeline Network Administrator; Comply with all data collection requirements of DBHR and the Lifeline Network Administrator; and Maintain the following metrics: 100% of 988 staff complete required trainings within 45 days of employment.

90% of 988 calls are answered within 20 seconds or less, 90% of chats are answered 90% of texts are answered 5% or less of contacts are abandoned 10% or less of contacts roll over to the national backup system Follow referral and follow-up protocol for 100% of contacts The general purpose of this program's funding is to Prioritize equitable, efficient, reliable and timely access across call, chat and text for persons experiencing a behavioral health or other crisis.

To expand contact center capacity to response to calls, chats and texts in Illinois. B. Funding Priorities or Focus Areas IDHS is working to counteract systemic racism and inequity, and to prioritize and maximize diversity throughout its service provision process.

This work involves addressing existing institutionalized inequities, aiming to create transformation, and operationalizing equity and racial justice. It also focuses on the creation of a culture of inclusivity for all regardless of race, gender, religion, sexual orientation, or ability. C.

Performance Requirements Grantee must have a current network agreement with the Lifeline Network Administrator to operate a Suicide & Crisis Contact Center within the State of Illinois or enter into a network agreement within 90 days of accepting the State award.

Grantee must establish and maintain a comprehensive set of personnel policies and procedures for contact center operations that, at minimum, address hiring, training, evaluation, discipline, termination, and other associated workforce management topics. The personnel policy should include a staff retention plan.

Grantee must report significant staffing and/or operations changes (center closings, unexpected outages, etc.) to the DBHR Program Manager promptly. Grantee must have formal information security and privacy policies to address cybersecurity issues.

This must include: Reporting on cybersecurity vulnerabilities and incidents; Ensuring physical locations meet the security requirements of the Mental Health and Developmental Disabilities Code and the Mental Health and Developmental Disabilities Confidentiality Act.

; Ensuring compliance with the SUPPORT for Patients and Communities Reauthorization Act of 2025 (Public Law 119-44 is) HB2483 sec 108 by completing the DBHR Cybersecurity incidents form, which will be provided by DBHR to the Grantee, within 90 days of the contract award date; and Ensuring technical system requirements of the Lifeline are met and monitored regularly.

Grantee must create a program handbook based on the template provided by DBHR. The handbook will include an overview of operations and workflow. DBHR will provide a template and work with the Grantee to finalize the handbook by the end of Year 1.

Before beginning service delivery, Grantee must develop and maintain a plan to identify those at imminent risk of suicide and refer them to emergency intervention. Grantee shall serve all individuals who contact the CCC, which may include connecting them with another level of care, including in-person services such as a Mobile Crisis Response team or additional resources via 911.

Grantee shall serve individuals of all ages experiencing a behavioral health crisis, as well as individuals calling on behalf of someone in crisis. The Grantee will determine the appropriate level of care using the standardized acuity assessment provided by DBHR once it is available. This acuity assessment is being developed by DBHR in collaboration with HFS, 988 providers, and other behavioral health crisis system stakeholders.

CCC personnel must attend all trainings required by DBHR to ensure crisis counselors and other critical staff are equipped to support all individuals seeking support. 4. Stationary Location and Equipment Requirements A physical location is not required for this grant.

If a Grantee chooses to have a physical location, it must meet the requirements outlined in this section. If a Grantee chooses not to have a physical location, they must meet the virtual/remote work requirements outlined in Section 5. The physical location must include a safe and secure work area where CCC staff can work without disruption and without others overseeing or overhearing their work.

Staff must be able to engage in conversations via call, chat, or text with individuals who contact 988, ensuring the protection of clients' rights and privacy consistent with the Mental Health and Developmental Disability Confidentiality Act and any additional expectations of the Lifeline Network Administrator.

The work area must be well-ventilated, free of smoke, away from extreme heat/cold, out of flood/water danger, have adequate electrical outlets, and good lighting. Technology and Telephony Requirements The grantee must ensure multiple phone lines are available for calls routed through the Administrator's system. These phone lines will not receive any other types of calls not directly routed from the Lifeline Administrator.

The Grantee must pass the following tests of its telephony system: Ensure the phone system has dual tone multifrequency (DTMF); Enable real-time quality assurance by the Lifeline Administrator and agree to network performance targets; Must use the 988 Lifeline platform for call routing; Must use the 988 Lifeline Administrator's (Lifeline Administrator) system for chat/text routing; The center cannot use cellular telephones to answer incoming 988 Lifeline calls; The center cannot forward incoming Lifeline calls, chats, or texts to a third party unless authorized by the Lifeline Administrator; The center cannot use an automated attendant or voice mail on the termination line receiving Lifeline calls; The center cannot use an Interactive Voice Response (IVR) message for incoming 988 calls received from the Lifeline Administrator; and The center cannot use a voicemail service affiliated with the line or any other mechanism by which a caller would be asked to leave a message.

Virtual/remote work is allowable. The following conditions must be met: The Grantee must develop policies and procedures to ensure staff protect the privacy of individuals in crisis, have sole access to CCC devices, and meet all requirements outlined in 4. b.

CCC staff must have access to a stable internet connection. CCC staff are expected to arrange for dependent care during scheduled work hours. Staff who have others at home must prevent people in their home or other virtual environment from accessing their work computer or mobile phone.

CCC staff must also maintain the confidentiality of all conversations, particularly involving Personally Identifiable Information (PII) and/or Protected Health Information (PHI) or any other confidential information regulated by the State and/or Federal government, such as the Health Insurance Portability and Accountability Act (HIPAA) and the Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA).

CCC staff must ensure that their calls cannot be overheard. Meet all cybersecurity requirements outlined in 2. b.

Grantees must operate their CCC 24/7/365. Grantee service areas must be comprised of a full county or counties. Covered counties do not need to be contiguous.

County level call data covering June 2025-June 2026. Counties not listed had call volume under 100. The Grantee must build and maintain a staffing plan to safely manage coverage of call, chat, and text 24/7/365.

The plan must include provisions to ensure the continuation of 24/7 operations in the event of unexpected circumstances (call outs, resignations, surge in volume, weather, etc.). Grantee shall designate a Program Director who is responsible for oversight of all CCC service requirements including, but not limited to: Meeting the definition of a Qualified Mental Health Professional (QMHP) as defined in IL Adm Code 59 Part 132.

25; Serving as the Center supervisor; Serving as the primary liaison with the DBHR Program Manager; Supervising all CCC staff, including training, supervision, and quality assurance; Collaborating throughout the grant cycle with the DBHR Program Manager on CCC processes and response rates to align key performance indicators with individual center outcomes; Attending all trainings, technical assistance sessions, cluster meetings, learning collaboratives, and other meetings called by DBHR or DBHR's partners, and including MCR staff as needed; Working with DBHR and local entities to implement CESSA, including the relevant CESSA Regional Advisory Committee(s) and any other service coordination and protocol processes; and Coordinate with DBHR on 988 marketing activities.

Crisis Counselors must not be expected to answer calls, chats, or texts for any other support lines while on shift for 988. CCC staff must have immediate access to a QMHP who is available for consultation and supervision of contact center operations. Access may be face-to-face or virtual.

The QMHP can be the Program Director or other staff with another primary role. Availability of a Substance Use Professional Within 6 months after the contract start date, CCC staff must have 24/7/365 access to a Certified Alcohol and Drug Counselor (CADC) or comparable substance use professional for consultation, as approved by DBHR. This timeline may be extended at the discretion of DBHR.

The QMHP and CADC (or comparable credential) may be the same individual and may be the Program Director or other staff with another primary role. DBHR will provide an exception request form for providers to request approval for an alternate credential. The Grantee will work with DBHR to establish a peer role or roles to support CCC staff and individuals contacting the CCC.

This will be a collaborative process that takes place throughout the grant cycle, with peer staff anticipated to start no later than Year 2. CCC staff must meet training requirements outlined by DBHR and the Lifeline Administrator. This will include trainings related to substance use, de-escalation, cultural competency and others.

Trainings will be provided by DBHR and the Lifeline Administrator or their designees. CCC staff must also receive training on working with populations at higher risk of suicide in their communities, including resource awareness for referral purposes. The CCC Program Director and other relevant staff will work with DBHR to meet the following service requirements within 90 days of award.

CCCs must be able to respond to individuals in crisis via call, chat, and text. The Grantee staffing plan must allow for response to sudden and large spikes in call, chat and text volumes following a public service announcement, disaster or other type of traumatic event. Mobile Crisis Response Team Warm Transfer CCCs must follow Mobile Crisis Response Team warm transfer policies and procedures.

This includes connecting with MCR Teams via their crisis line to complete a warm handoff to the MCR Team if an in-person response is needed. CCC still will make decisions regarding a warm handoff using the standardized acuity assessment once it is available. Grantee will develop, implement, and maintain a technical plan to address requirements for text and chat contacts to have access to a warm handoff to MCR Teams.

Connecting with 911 Public Safety Answering Points CCCs must be able to interact with 911 Public Safety Answering Points (PSAP) to transfer calls that require an in-person response outside the scope of MCR Teams. This includes developing, implementing, and maintaining a technical plan to address requirements for text and chat response sufficient for transfer to Illinois' emergency response systems.

Grantee must report problematic interactions, delays in service access, and adverse outcomes using protocols established by DBHR and the Lifeline Administrator. Grantee must develop and maintain a referral database with relevant local and statewide resources and make it available to CCC staff. Referral, Linkage, and Follow-Up DBHR will work with the grantee to establish and implement follow-up protocols for CCCs.

These protocols should include scheduling outpatient follow-up appointments to support ongoing care following a crisis episode. Follow-up must include services for those experiencing suicidal ideation, thoughts of self-harm, or who have experienced an overdose event, regardless of suicidal intent. Two follow-up conversations must be offered, with at least three contact attempts made to reach the individual.

The first follow-up contact should occur within 24-72 hours of the initial contact. 11. Quality Assurance and Monitoring DBHR will be the primary monitoring and support agency for grantees.

The Grantee will work with the State to meet all quality assurance and monitoring requirements set by DBHR, SAMHSA, and the Lifeline Network Administrator. DBHR will monitor fiscal and programmatic activities regularly, with potential for quarterly adjustments to workforce management and coverage areas. 12.

Data Collection and Evaluation Grantee will be expected to collect and report on data monthly, including but not limited to: Call volume and answer rates Chat volume and response rates Text volume and response rates Average speed to answer rates Contact (call, chat and text) disposition categories Sentinel events (based on DBHR's sentinel events policy Data discrepancies greater than 5% between internal platform and Lifeline Network Administrator's platform Grantees must participate in any evaluation activities required by DBHR, SAMHSA, or the Lifeline Network Administrator.

Submission of PRTP and PFR Forms Online DBHR is developing an online system for the submission of PRTP and PFR forms that will replace the submission of electronic forms by email. This system is being developed so that it can be accessed and used by organizations with existing computer resources. When the online system has been fully developed and all users have been trained, this online system will fully replace the email option.

At that time, the online system is expected to be the only methodology for submitting PRTP and PFR documentation to DBHR. Other forms may still be required to be submitted by email. Please note that performance measures and performance standards are subject to change following the release of the SAMHSA federal funding that supports this program.

Number of crisis counselors at the end of the reporting period Number of crisis counselors on staff at the end of the reporting period who were retained from previous reporting period Number of crisis counselors hired during this reporting period Number of crisis counselors who have completed required trainings Number of Lifeline calls routed Number of Lifeline calls responded Number of Lifeline chats routed Number of Lifeline chats responded Number of chats monitored where feedback was given to counselor Number of Lifeline texts routed Number of Lifeline texts responded Number of texts monitored where feedback was given to counselor Number of MCRT referrals made Number of Living Room Program referrals made Number of calls resulting in a transfer to a 911 Public Safety Answer Point for emergency dispatch Number of individuals reporting suicidal ideation Number of individuals who received a follow up attempt within 24 hours of reporting suicidal ideation Number of individuals reporting an overdose Number of individuals who received a follow up attempts within 24 hours of reporting an overdose Number of individuals screened for mental health or related interventions Number of individuals who consented to follow up Number of individuals who received follow up attempts in 24-72 hours Number of individuals reached for follow up in 24-72 hours Number of Lifeline concerns, grievances or feedback received through the Lifeline Administrator for any modality offered during reporting period Number of Lifeline complaints received through the Lifeline Administrator resolved for any modality during reporting period Please note that performance measures and performance standards are subject to change following the release of the SAMHSA federal funding that supports this program.

100% of staff working in the Crisis Contact Center have completed all required training (new hires only-do not count staff who already completed the training) Answered 90% or better of calls routed to center Responded to 90% of chats routed to center Responded to 90 % of texts routed to center Number of follow ups completed Number of staff who completed ongoing trainings (current month only) F.

Cooperative Agreements All applicants will use grant funds according to the guidelines, conditions, and parameters set forth in this funding notice and in compliance with federal statutes, regulations and the terms and conditions of any applicable federal awards.

Please refer to 2 CFR 200 - Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards, PART 200 Subpart E - Cost Principles to determine the appropriateness of costs. Allowable costs are those that are necessary and reasonable based on the activity(ies) contained in the scope of work, are justified in the Budget Narrative, and are allowable under Subpart E of 2 CFR 200.

It is expected that administrative costs, both direct and indirect, will represent a small portion of the overall program budget. Any budget deemed to include inappropriate or