WeCare Program

WeCare Program is sponsored by Louisville Gas and Electric Company (LG&E) and Kentucky Utilities (KU). The WeCare Program helps income-eligible LG&E and KU customers lower their utility bills and provides a safer, more comfortable home.

WeCare Program | LG&E and KU Start, stop or move service Make a payment arrangement Make a payment arrangement Schedule reconnection of service Schedule reconnection of service Learn details about your full bill Learn details about your full bill Energy efficiency programs Electric vehicles & charging stations Renewable Choice Calculator Virginia multi-family shared solar program Assistance programs & resources HUG (Home Utility Gift) Certificates Residential guides & handbooks Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more. Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.... more Energy efficiency programs, energy efficiency tips, renewable options and more.

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.... more We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers. Empowering Sustainability in Kentucky Empowering Sustainability in Kentucky We’re integrating sustainability into every part of our operations and through customer partnerships.

Empowering customers' experience with more tools and features. We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day.... more We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day.

Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure. With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.... more With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission.... more Power plants & natural gas compressor stations Community & corporate responsibility LG&E and KU have a steadfast and unwavering commitment to the communities they serve....

more Community & corporate responsibility LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve. Safety & educational outreach LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.... more LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

empowering Kentucky’s future through smart investments. Start, stop or move service We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time.

To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP). You will need to provide: Primary and joint account holder's (if any) full Social Security number(s). Location and contact information.

Access to meter location. You will need to provide: Account number and the last four digits of the account holder's Social Security number. Location and contact information.

Access to meter location. You will need to provide: Primary and joint account holder's (if any) full Social Security number(s). Location and contact information.

Access to meter location. Your previous account number. Now is a great time to get organized so your new place is safe, efficient and comfortable....

more Now is a great time to get organized so your new place is safe, efficient and comfortable. Important information about residential joint accounts. Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....

more Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

Bill Payment | My Account Report an electric outage Report a gas outage or leak Report a Streetlight outage How to use the outage map (PDF) Report outages using our mobile app Report outages using our mobile app Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more. Frequently asked questions and additional information.

Public safety during an outage Public safety during an outage Common questions during a power outage If you suspect a natural gas leak, ALWAYS leave the area immediately. To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1. NEVER report a gas leak by email.

Your version of Internet Explorer is no longer supported and is UNSECURE. We recommend that you update immediatly. Lower your energy bill with efficiency upgrades at no additional cost for income-eligible customers.

WeCare for Homeowners and Renters WeCare for Homeowners and Renters Available to renters and owners of single-family homes or buildings with fewer than 4 units. WeCare is an education and weatherization program providing income-qualified customers with improvements to their homes at no additional cost.

When you enroll in WeCare, qualified participants will receive a home energy audit report, and a representative may install items in your homes, such as: Programmable/Smart Thermostats Energy-efficient water devices Note: Doors and windows are not included In some cases, weatherization products, such as insulation and duct sealing, may be installed. Not set up in My Account?

Access WeCare as a guest user 502-589-1444 , then fast path 1-5-1 1-800-981-0600 , then fast path 1-5-1 Print an application (PDF) (0. 05mb) Aplicación en español (PDF) (0. 05mb) WeCare for Apartment Building Owners WeCare for Apartment Building Owners Efficiency upgrades for property owners with income-eligible tenants.

Our WeCare program for Apartment Building Owners provides multifamily property managers and owners with a turnkey service to enhance the efficiency of their income-qualified buildings at no additional cost.

When you enroll in WeCare, qualified participants will receive: An energy audit report and education Installation of energy-efficient measures, excluding doors and windows, in common areas and in occupied tenant units Incentives of up to 50% of the incremental cost for whole-building projects Not set up in My Account?

Access WeCare as a guest user 502-589-1444 , then fast path 1-5-1 1-800-981-0600 , then fast path 1-5-1 WeCare is a voluntary program designed to create savings through weatherization and energy education to help income-eligible customers. WeCare helps provide a more efficient, safe, and comfortable home for eligible residential properties, including single-family homes, apartments, condos, townhouses, and modular or mobile homes.

In addition, it teaches our customers how to take control over their energy usage – whether it’s through their own energy conservation efforts or through the installation of energy-saving devices. Watch a video overview of the WeCare program. Watch a video overview of the WeCare program.

WeCare (for homeowners and renters) LG&E and KU residential customers may be eligible to participate in this program based on meeting the following eligibility requirements. The customer must have a minimum of one month of service with LG&E or KU. The customer’s address must not have received these WeCare services within the last three years.

The customer must be currently receiving assistance from at least one federal or state income-based programs: Home Energy Assistance Pledges including LIHEAP, CAK-Other, LG&E Winterhelp, KU WinterCare and others Supplemental Nutrition Assistance Program (SNAP) Women, Infants and Children's Program (WIC) Provide an explanation of another federal or state income-based program currently receiving assistance or confirmation of being at or below the federal income levels as determined by the U.S. Department of Health and Human Services.

Poverty Guidelines Computations If the property is being rented, a property owner consent form must be received before services may begin. LG&E and KU do not require income verification as part of the self-attest process. Residential Property Type: apartment, condo/townhouse/similar, house/home, modular/mobile home.

WeCare (for apartment building owners) LG&E and KU residential or general service apartment building owners may be eligible to participate in this program based on meeting the following eligibility requirements. The customer must have a minimum of one month of service with LG&E or KU with an account for common area space within the property. The building must have a minimum of 4 units.

At least 50% of the tenants within the property must be receiving assistance from at least one of the federal or state income-based programs that are based on income levels at or below 200% of the federal income levels as determined by the U.S. Department of Health and Human Services. Poverty Guidelines Computations A property owner may not request these WeCare services more than once in a three-year period.

The property owner is responsible for providing proper notice to each of the tenants regarding access to the occupied space for audit and potential energy efficient upgrades. Frequently asked questions and additional information. What is the WeCare program?

Why does LG&E and KU want to help me? How does the program work? How do I know if I’m eligible for WeCare?

May I receive WeCare services if I have already participated? How much does the program cost? What is the WeCare program?

What is the WeCare program? One of our energy efficiency efforts — WeCare is designed to create savings through weatherization and energy education to help customers in need. Why does LG&E and KU want to help me?

Why does LG&E and KU want to help me? How does the program work? How does the program work?

How do I know if I’m eligible for WeCare? How do I know if I’m eligible for WeCare? May I receive WeCare services if I have already participated?

May I receive WeCare services if I have already participated? How much does the program cost? How much does the program cost?

Residential Online Audit and Kit The online home energy assessment is quick and easy to complete. Receive energy saving tips based on your personalized energy usage. Receive a kit mailed to your home with energy saving products such as caulking, spray foam and low-flow shower heads.

Learn more about the program and how to enroll LG&E and KU Energy LLC reserves the right to revise program requirements and incentive levels at any time subject to approval of the Kentucky Public Service Commission. Incentives are subject to availability.