Responsible Artificial Intelligence (AI) Program

Responsible Artificial Intelligence (AI) Program is sponsored by City of Seattle. The City of Seattle's 2025–2026 AI Plan outlines a responsible, equity-centered approach to integrating AI into public services and City operations. The strategy is anchored in four pillars, including Data Excellence – Improving data governance and quality through AI.

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seattle. gov/)HomeData Privacy # Responsible Artificial Intelligence (AI) Program ## AI and the City of Seattle The City of Seattle is dedicated to leveraging technology in a way that aligns with its core principles, policies, commitments, and all applicable laws and regulations.

To ensure responsible use of artificial intelligence (AI), the City has established guiding principles and policies, along with actionable guidelines and programs to assist City employees in using AI ethically and effectively.

Under United States law, AI is defined as “a machine-based system that can, for a given set of human-defined objectives, make predictions, recommendations, or decisions influencing real or virtual environments” (15 USC 9401(3)). Broader definitions also encompass related concepts such as algorithms and automated decision-making systems.

While AI offers new possibilities for addressing critical challenges, enhancing City services, and improving responsiveness, its misuse could amplify issues like misinformation, bias, privacy violations, and societal harms such as fraud and discrimination. To fully harness the potential of AI, it is essential to manage these significant risks through careful oversight and responsible practices.

At the City of Seattle, we aim to ground our AI use in a human-centered approach, ensuring that we use these powerful tools in ways that promote human flourishing of our residents, and all of the communities we serve. ## The City's Approach to AI The City of Seattle is charting a bold course towards the adoption of AI, grounded in policy that will ensure an ethical adoption of the technology within the organization.

#### The City's Policy on AI The comprehensive AI Policy supports the 2025-2026 AI Plan. The City partnered with community, academia, and experts to develop the updated AI policy, which sets the foundation for City staff using AI by incorporating frameworks and best practices to prioritize innovation and responsible use.

The updated policy applies to general AI solutions used by the City of Seattle and includes the updated and subsumed Generative AI Policy. The City of Seattle released its Generative Artificial Intelligence (GAI) policy in October 2023. Both policies and principles were developed with input from regional AI experts, university researchers, and members of theCommunity Technology Advisory Board (CTAB).

The updated policy governs the use of AI based on the City’s principles. This approach allows for flexibility as City employees use the new technology, all the while ensuring adherence to best practices and government-specific regulatory frameworks and requirements.

As with the GAI policy, the updated AI Policy requires that City employees acquire the technology through the City’s approved procurement channels, which include AI-specific considerations to ensure the solution is consistent with the City’s standards. This approach will continue to ensure Seattle’s leadership in responsible artificial intelligence implementation to better serve residents and businesses.

The City of Seattle’s 2025–2026 AI Plan outlines a responsible, equity-centered approach to integrating AI into public services and City operations. Building on learnings from its policy research, the City is now moving toward targeted AI implementation to support civic priorities like housing, public safety, and service accessibility.

The plan emphasizes transparency, privacy, and public trust, using a framework that evaluates AI pilots based on impact and cost-effectiveness. The strategy is anchored in four pillars: 1. **Data Excellence** – Improving data governance and quality through AI.

2. **Infrastructure & Compliance** – Building secure, scalable AI systems with updated legal and privacy standards. 3.

**Workforce Upskilling** – Training staff for ethical AI use and evolving roles. 4. **Partnerships** – Collaborating with academia, nonprofits, and the public.

Seattle IT will scale AI use Citywide by 2026, guided by governance structures and performance metrics like bias audits and user satisfaction. The vision is to use AI not to replace workers, but to enhance public service delivery, accessibility, and community engagement—shaping a future where innovation reflects Seattle’s values and people.

## City Employee AI Training Plan Alongside the new policy, the City has launched a new employee training and upskilling initiative and a responsible use toolkit.

The training will have three phases: 1) Introductory Citywide training 2) Deep dive workshops on data science and integration with existing work 3) Partnerships with universities and technology companies to create a developer-level curriculum for advanced projects Seattle IT leaders and experts have developed the Responsible AI Toolkit for City employees.

This serves as a one-stop shop for questions, training resources, current AI pilots, intake resources, and much more. The City of Seattle is committed to a forward-thinking and collaborative approach to integrating Artificial Intelligence into operations, focused on empowering employees through training and upskilling programs.

As part of the training initiative, Seattle IT will host a Community of Practice for City employees with an interest in AI technologies to exchange information, best practices, use cases, and other experiences. The program will also help develop specific evaluation and purchasing guidelines and frameworks for assessing AI technologies that are proposed for use in conducting City business.

## Artificial Intelligence Principles The City of Seattle has adopted the following principles regarding AI systems. Created to enhance public trust, these principles establish an ethical framework that represents the City’s values in alignment with our responsibilities to the residents we serve. These principles serve to guide City employees in their use of both generative and traditional AI technology.

### Innovation and Sustainability The City values public service innovation to meet our residents’ needs. We commit to responsibly explore and evaluate AI technologies, which will improve our services and advance beneficial outcomes for both people and the environment.

### Transparency and Accountability The City values transparency and accountability and understands the importance of these values in our use of AI systems, and their affect on public trust.

The City will ensure that the development, use, and deployment of AI systems are evaluated for and compliant with all laws and regulations applicable to the City prior to use, and will make documentation related to the use of AI systems available publicly, to support public trust.

### Validity and Reliability The City will work to ensure that AI systems perform reliably and consistently under the conditions of expected use, and that ongoing evaluation of system accuracy throughout the development and/or deployment lifecycle is managed, governed, and auditable, to the greatest extent possible.

### Bias and Harm Reduction and Fairness We acknowledge that AI systems have the potential to perpetuate inequity and bias resulting in unintended harms on Seattle residents. The City will evaluate AI systems through an equity lens, in alignment with our Race and Social Justice commitments, for potential impacts such as discrimination and unintended harms arising from data, human, or algorithmic bias to the extent possible.

The City values data privacy and understands the importance of protecting personal data with which we are entrusted. We work to ensure that policies and standard operating procedures that reduce privacy risk are in place, and are applied to the AI system throughout development, testing, deployment, and use to the greatest extent possible.

### Explainability and Interpretability The City understands the importance of leveraging AI systems, models, and outputs that are easily interpreted and explained.

We work to ensure all AI systems and their models are explainable to the extent possible, and that system outputs are interpretable and communicated in clear language, representative of the context for use and deployment ### Security and Resiliency Securing our data, systems, and infrastructure is important to the City.

We will ensure AI systems are evaluated for resilience and can maintain confidentiality, integrity, and availability of data and critical City systems, through protection mechanisms to minimize cyber security risks to the greatest extent possible, in alignment with governing policy and identified best practices.

The Seattle Public Library, in partnership with the AI Safety Awareness Project, will be hosting AI Basics Workshops at various branches. See the library schedule here. With artificial intelligence (AI) only becoming more popular, it's important for everyone to know about AI basics.

This workshop will focus on current AI capabilities and the impacts to yourself, your family, and your community. **_In these workshops, you'll learn about:_** The impacts of AI and how to stay safe from AI scams What the future might look like, and how we can have a voice in shaping it Link with more information for attendees.

The City of Seattle is working with other government agencies, universities, and organizations across the country to develop and evolve approaches for using AI in a responsible manner. Formed by the City of San Jose, CA, the Government AI Coalition is collaborating with government agencies across the country to develop standards that promote effective, equitable, trustworthy AI systems to better serve our communities.

The GovAI Coalition is committed to using AI for social good, ensuring ethical and responsible AI governance, promoting vendor accountability, realizing improved efficiency, and fostering cross-agency collaboration and knowledge sharing. MetroLab Network Generative AI for Local Governments Task Force MetroLab’s 2023-2024 In the Lab Initiative focused on GenAI for Local Governments.

This task force considered policy with a two-pronged approach: 1) What is the world of the possible and how can GenAI better city services; and 2) What processes and policies should be put into place to ensure a just, equitable, and accurate use of this technology.

As a result of this effort, MetroLab has published three resources: a community engagement guide, a call to the research community, and a white paper on cybersecurity and privacy.

#### State of Washington’s AI Community of Practice Seattle IT staff are engaged with WaTech’s AI Community of Practice, which continues to work to provide guidance for the development, procurement and implementation of Artificial Intelligence (AI) technologies by Washington state agencies. further develop artifacts to guide AI use in the state. The State of Washington issued their AI guidelines in August 2023.

**GeekWire: Seattle hiring AI officer to guide how the tech can improve city processes, partnerships and more** **GovTech:**Seattle's New AI Plan Builds on Past Work, Updates Policy **MeriTalk:**Seattle Unveils New AI Plan to Boost Training, Community Engagement **The Facts: Seattle to Host 2025 NobleReach Scholars Dedicated to Shaping AI Policy** **GeekWire:**Seattle unveils a ‘responsible AI plan’ to guide city’s tech use and boost the local economy **Cities Today:**Seattle sets new benchmarks with responsible AI plan **KIRO:**Seattle launches new AI plan with hackathons, training, and expanded city services **Smart Cities World:**Seattle launches responsible AI implementation plan **Seattle Channel:**Mayor launches new responsible AI plan & community hackathon series **GeekWire podcast:**What Generative AI means for cities **GovTech:**Boston Seattle Issue Interim Generative AI Guidance * Race and Social Justice (RSJ)) ## Information Technology Shannon Smith, Acting Chief Technology Officer Address:700 5th Ave, Suite 2700, Seattle, WA, 98104 Mailing Address: PO Box 94709, Seattle, WA, 98124-4709 Phone:(206) 684-0600 684-0600) Phone Alt: Cable TV & Internet Discount Information: (206) 684-8498 684-8498) Email:SeattleIT@seattle.

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